I don't have Notepad... I have Sticky Notes and you can't save those...

LauraD310,

Please run Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Also include your virus program and firewall.

Rick

Yes, the printer worked with this computer before, and I didn't use any other printers while I was away.  The 720 is the default and is always selected when I print - the jobs are getting stuck in the 720 print queue.  I haven't installed any virus programs or firewalls.

LauraD310,

Make and model of your computer and operating system. 32-bit or 64-bit.

What language is the operating system installed in?

Was the operating system recently installed?

Virus program and firewall.

Rick

LauraD310,

First run Delete Print Jobs to remove any stuck print jobs from the queue.

This printer was setup and worked with this computer before?

When you were away, did you use a printer in another location? If so, click on start, control panel, printers and devices and make sure your Dell 720 Printer is selected as the default printer.

When you print from different applications, click on fil, print and make sure the proper printer is selected.

Did you recently install a different virus program or firewall?

Rick

LauraD310,

Some of Dell's older printer have limited drivers, but they still work. I have seen people have different language operating syste, like French and needed drivers to work. We have found a work-around for this that works well.

Virus protection is very important for an operating system. Some Dell computers came with McAfee, Norton or some other type of virus protection installed. Your problem could be malware related or just some other type of issue.

Download Malwarebytes Anti-Malware update it and do a quick scan see if it finds anything.

I would also suggest installing a virus program like FREE Avast Home Edition to protect your computer from viruses and malware. Register it's free and wshen it expires, register again and it's still free, unless you decide to buy the upgraded version.

Rick

Dell Inspiron M5030

I don't know what you mean by language, but no, it wasn't recently installed.  NOTHING about this computer has changed since I last printed, except I think I updated Java or something.  Would that affect it?

I don't think I have any virus software; Firewall is whatever's installed on the computer originally.  I checked to make sure it's allowing communication with the printer, and it is.

No Malware.  And I'm fairly certain it's in English, but it's DEFINITELY the same as it was when it worked before.

LauraD310,

Try reinstalling the printer with the instructions below. Since I don't know if your computer is 32-bit or 64-bit, you'll need to look first.

Start control panel, system. On that page you'll see if it's 64-bit or not.

First
run Delete
Print Jobs
to remove any stuck print job in the queue.

Disconnect the
printer.

Download and run the patch(printer cleanup utility)
until it prompts you to restart your computer.

Restart your
computer. Make sure the printer is removed. Manual
Printer Driver Removal

Download
the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit
drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
Compatibility
mode
You'll get a message, the printer is not connected. Connect the
printer at this time(powered on).

Links to the patch/drivers
can be found at...

Dell 720 Color Inkjet Printer owners thread (W7)

Rick

I already did that yesterday.  Twice.