Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

albuddy

3 Posts

2658

October 23rd, 2012 10:00

printer status

i got a new computer a couple of months ago and hooked it up to a 5 year old 3110cn printer, but i can't seem to figure out how to find the printer status anymore.

so i can see how much toner i have left...i used to be able to go to the printer, right mouse click on printer properties and then click on status, but this computer says can't find printer??? even though i have been using it since we got the new computer, any help would be greatly appreciated, 'chatted' with 3 people so far today and no one has been able to help - drivers are up to date...

DELL-Nikhil D1

4 Operator

 • 

2.6K Posts

October 24th, 2012 00:00

Hi albuddy ,

Installing the drivers in the prescribed manner and starting the services necessary for the scanning application could resolve the problem.

Follow the below steps to reinstall the printer drivers in prescribed manner.

Please disconnect the USB cable that runs from the printer to the computer and uninstall the printer driver by using uninstaller software. Here is a link to download one.

http://revouninstallerpro.com/

Install the software and uninstall the printer driver using the Advanced Uninstall option from the software. It is third party uninstaller software used to uninstall the drivers/programs from the computer.

The software prompts asking you to delete the Registry keys corresponding to the printer driver. Select all and delete them. Restart the computer to remove any traces of the printer software.

Perform the steps below and ensure that the services required for the printer to work are started.

  1. Press the “Windows + R” to launch the run window.
  2. Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.

The services to be enabled are:

  • Human Interface Devices (HID).
  • Printer Spooler.
  • RPC (Remote Procedure Call).
  • RPC Locator (Remote Procedure Call Locator).
  • Windows image acquisition (WIA).
  • Windows Installer.

Insert the printer driver’s cd for 3110cn and install the drivers in the computer.

If you do not have a cd use the following steps to download the printer drivers.

Download the printer driver from the link below.

http://www.dell.com/support/drivers/us/en/19/Product/dell-3110cn

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers.

Please copy the above mentioned link, paste it in the address bar of the new internet explorer window.

  1. Select the operating system of your computer from the list.
  2. Save the file to the desktop.
  3. Double-Click on the downloaded file.
  4. Click “Yes”, when the utility prompts to extract the files.
  5. Follow the onscreen instructions to complete the installation.
  6. Connect the printer using the USB cable when prompted.
  7. Try to print and check.

Now to check the status of the printer in please follows these steps.

  1. Click start.
  2. Select control panel.
  3. Select Devices and printers.
  4. You will find the printer 3110cn listed.
  5. Right click on the printer and select properties to check the status of the printer.

Please reply for further help.

Was this post helpful?

View All

0 events found

No Events found!

Top