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ZoeWolverine

updated

5 years ago

0

676

February 5th, 2022 11:00

Problems with "scan to email" on H815DW

Since Dell Document Hub has been decommissioned (!!), I am trying to figure out another way to use the scanner on my H815DW Cloud Printer.

In "Scan to email," I'm getting this error message: "SMTP server address is empty. Configure the server address." How do I do that? I poked around in the menus on the touch display but I can't find what they are talking about. 

I'm on a Mac, so I don't have any software that I can access the device's functions through.

Can anyone help?

  • John harper

    2 Intern

    346 Posts

    266

    0

    Posted September 9th, 2022 00:00

    Login to the printers web interface.
    Find the “Scan to Email” options:

    Now you need to enter the following:

    • From Address: Use the Office 365 Account Email Address you want to use for the printer
    • SMTP Server: smtp.office365.com
    • SMTP Port: 587
    • Tick the box that says “Always use secure connection (SSL/TLS)”
    • Username: Use the Office 365 Account Email Address you want to use for the printer
    • Password: Enter the password for the account you want to use.

    Scan a document!