Alienware mobile connect

Question

Recently I decided to try the Alienware mobile connect app but it seems, for any reason, I am not able to get it connected with my phone (One Plus 7T pro). I manage to install the app in both devices (both up to date) and then proceed to get the code (on the phone). This is when it becomes slightly irritating: upon inserting the code in the laptop app, I receive a message asking for the app to turn the bluetooth on. It then follows saying that is not allowed to, and shuts down (the app, not the laptop).

I have tried endless permutations of the action above (uninstall both, reinstall, turn bluetooth on before the app requests it) and the result is always the same-> unable to enable bluetooth (even if it is already ON) and then shuts down...

any ideas guys?

DELL-Cares · Answer

Hi there,

Sorry to hear that you are having this problems.

The App seems to be not compatible with the attempted phone. OnePlus , iPhone and certain Blu phones are known to have issues with the app, unfortunately.

If possible, try downloading it with another brand phone.

Pt_assado · Answer

Hi Thank you for your response. Unfortunately that does not seem the issue. Mostly is about the application not being able to enable ( or control) the bluetooth in order to connect with any phone....simply it asks permission to enable it and then subsequently crashes..

DELL-Cares · Answer

Try following the steps on this post:   https://dell.to/2OH0ZVa   Also, make sure the drivers and BIOS version on the system are updated.

Productivity Software

Alienware mobile connect

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