The App seems to be not compatible with the attempted phone. OnePlus , iPhone and certain Blu phones are known to have issues with the app, unfortunately.
If possible, try downloading it with another brand phone.
Hi Thank you for your response. Unfortunately that does not seem the issue. Mostly is about the application not being able to enable ( or control) the bluetooth in order to connect with any phone....simply it asks permission to enable it and then subsequently crashes..
DELL-Cares
Moderator
•
27.5K Posts
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November 25th, 2019 05:00
Hi there,
Sorry to hear that you are having this problems.
The App seems to be not compatible with the attempted phone. OnePlus , iPhone and certain Blu phones are known to have issues with the app, unfortunately.
If possible, try downloading it with another brand phone.
Pt_assado
6 Posts
0
November 25th, 2019 12:00
Hi Thank you for your response. Unfortunately that does not seem the issue. Mostly is about the application not being able to enable ( or control) the bluetooth in order to connect with any phone....simply it asks permission to enable it and then subsequently crashes..
DELL-Cares
Moderator
•
27.5K Posts
0
November 25th, 2019 12:00
Try following the steps on this post:
https://dell.to/2OH0ZVa
Also, make sure the drivers and BIOS version on the system are updated.