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2 Posts
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4618
December 8th, 2012 09:00
datasafe online
Got an email from Dell telling me datasafe online expiring, renew. Well, can't log in. Username, password, nothing. In forgot username section, typed in email address. Nothing. Hasn't been changed. I won't call them. They'll charge me for something I'm already supposed to have. Any ideas? Thanks.
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DELL-Saurabh A
3 Apprentice
•
710 Posts
0
December 9th, 2012 23:00
Hi run213,
Please share some details in regards to the 'Dell Datasafe account' so that I may retrieve the records and help you further.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on 'Friends' tab at the top and then click on 'Request to Review' and finally click on 'Accept' button.
I am sending you a private message as well. Click on 'Inbox' to respond to the message and provide the required details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Do reply if you have any further questions. I would be glad to assist.
run213
2 Posts
0
December 10th, 2012 07:00
Thanks for the reply. I managed to get in. Thanks again.
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
December 11th, 2012 05:00
Hi run213,
Glad that your issue is fixed. Do reply if you have any further questions. I would be glad to assist.