Dell command update client management service

Question

Hi, I have a problem and I know how to solve it. But I do wish this weren't a problem to begin with. When I set up any Dell laptop using SupportAssist OS Recovery to wipe the drive and reinstall Windows 11, it helpfully installs a bunch of supportassist software and Dell Command Update. When I uninstall the SupportAssist software (there are 3, SupportAssist OS recovery, Dell Support Assist and Dell Support Assist they uninstall the server 'Dell client management' from the PC. The problem is - Dell Command Update STILL NEEDS TO USE the service 'Dell Client Management', so DCU is broken. I think the fix is that DCU needs to install it's own Windows service, separate from any service the SupportAssist tools need to use. But I can't make this fix happen, it's something Dell needs to work on. The fix is to completely uninstall and reinstall DCU. But that's a pain, since it was already installed and working prior to me removing the other SupportAssist software. Dell, please consider separating the service for DCU from the service for SupportAssist. Thanks!

lmacri · Answer

I think the fix is that DCU needs to install it's own Windows service, separate from any service the SupportAssist tools need to use. Hi drivesmeupawall: I completely agree with your suggestion. I used to have multiple Dell utilities like Dell SupportAssist, Dell SupportAssist OS Recovery, Dell Update for Windows Universal , etc. installed on my Inspiron 5584, and an uninstall of one of those programs would often remove or corrupt the shared Dell Client Management Service and prevent my other Dell utilities from running correctly. This issue has been known for years, but Dell seems incapable of fixing it-----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6809 * Firefox v147.0.2 * Microsoft Defender v4.18.25110.6-1.1.25110.1 * Malwarebytes Standard v5.4.7.229-148.0.5470 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

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