FastAccess Problem, help!!

Hi, I am writing to you because the Support of dell Israel, cannot help me because they say: they don’t know the software FastAccess, that is the reason I have no case number

I am from Israel, I bought some months ago the laptop dell 1557 with FastAccess and I have installed Microsoft 7

I have 2 problems:

1-      I made the set up after I bought the computer, I had a bit of beard (only of some days) and the face recognition worked excellent, but after I shave it didn’t recognize my face anymore. i tried to make the registration many times but still don’t recognizing me

2-     After I use Windows Media player or see a PPT file (presentations) (but only after I minimize from full screenin both cases) FastAccess signs me out of my user and request again the password

I need your help as soon as possible

Thank you