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msebring

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msebring

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June 17th, 2008 14:00

MS Word not responding

I have an Inspiron 1520 with Vista Home Premium and my MS word has stopped responding recently. It will open but as soon as I try to open or save or print it stops responding. It seemed to start when I had set my computer to hibernate overnight but it turned back on. I had left word open and when I went to use it again was when I discovered it would not respond.
  • beversoll

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    Posted June 18th, 2008 03:00

    What version of MS word do you have?  I assume 2007 if you have Vista, but if not let me know (these directions may also work for earlier versions).  Click on start/all programs/Microsoft Office/Microsoft Office Tools/Microsoft Office Diagnostics.  Then run the diagnostics test.  This may resolve the issue.  

     

    My MS Office programs crash when I have my default printer set as my HP.  Others have had a similar problem, so if you have an HP printer this could be the cause.  

     

    What are your event logs saying?   

     

     

  • msebring

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    Posted June 19th, 2008 15:00

    I have Microsoft 2007. The diagnostics test didn't seem to fix anything. It said one problem was found and corrected but word still wasn't responding after the test. I have a Canon printer not HP so I don't think that is the problem. The event log lists about 20 office sessions that were terminated unexpectedly, or ended with a hang, and one session that ended with a crash. The first time it occured was in the middle of May so those are all the times I've tried it since.  

  • Philip_Yip

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    Posted June 19th, 2008 17:00

    May be an add on hold down control while opening word and this will open word in safe mode.

     

    Then go to the office button on the top left and then to word options on bottom left of menu.

     

    Then go to addins then to manage (bottom left)

     

    then select COMs and then click go 

     

    Disable all add ins (my bluetooth add in made word take 5 seconds to load instead of 2) so naturally was diabled. Don't need most of the add ins for word.

     

  • msebring

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    Posted June 21st, 2008 11:00

    I selected COMs and pressed Go and MS word stopped responding.
  • Philip_Yip

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    Posted June 21st, 2008 11:00

    Try again with only word open and no background programs.
  • msebring

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    Posted June 24th, 2008 14:00

    There was still no response.
  • Philip_Yip

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    Posted June 24th, 2008 16:00

    Go to my computer (windows button and e) top right uninstall or change a program and go to microsoft office and repair or if you have the disc reipair from the disc.
  • msebring

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    Posted July 11th, 2008 23:00

    I performed a repair using the disk. However, the same problem still occurs and the repair seems to have resulted in no change.
  • Philip_Yip

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    Posted July 12th, 2008 13:00

    Try uninstalling microsoft office completely and then reinstalling it from the disc.
  • DaveReddick

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    Posted February 11th, 2025 11:16

    I have done the same thing, my MS Word still freezes