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ND

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April 3rd, 2014 21:00

"My Dell" program seems rather odd

To the best of my recollection the "My Dell" program was installed automatically in January 2014 as an update to a previously installed Dell program.

Today it executed automatically and produced some odd warnings.  The warnings are in Japanese so my translations to English won't exactly match what would be displayed by the US version of the "My Dell" program.

"Windows Update is disabled."  The Windows 7 Control Panel applet for Windows Update disagrees.  Windows Update is configured to check and display notifications automatically.

"Windows Firewall is disabled."  The Windows 7 Control Panel applet for Windows Firewall disagrees.  The Windows Firewall is fully active.

"Anditvirus is not installed."  Avira disagrees.  Avira is fully active.  The Windows Action Centre also doesn't show any warning about antivirus not being active.

"Windows is not fully current."  The taskbar isn't showing any icon for Windows Updates being available, and a manual invocation says that 34 optional updates are available but no important updates.  I disabled the update to Internet Explorer 11 because Internet Explorer 11 breaks Outlook 2003, but Internet Explorer 10 is fully patched.

"The screen saver is not password protected."  The Windows 7 Control Panel applet for desktop personalization, screen saver setting, disagrees.  It says that the screen saver is password protected.

Dell Studio 1558, Windows 7 SP1 x64.  "My Dell" and Windows 7 and Office 2003 are all in Japanese, though for some reason Avira is operating in English.

August 21st, 2014 04:00

Hi Norman,

I am having a similar problem. The "My Dell" program is telling me that "windows update is disabled" and when I go into control panel, the windows update is set to automatic, everything looks fine. Did you find out what was the cause? I'm wondering if it's a computer virus causing this fault.

Dell XPS 1645, Windows 7 SP1 

August 21st, 2014 15:00

I don't know the cause.  I hoped someone from Dell might care about this topic, but it looks like they don't.

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