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1596397
Uninstalling Fastaccess
I never manually installed this program and I'd prefer to have to type in my password on login. I removed it from the startup and have disabled it in the tray, but it still appears on login and I want to remove it. When I try using Add or Remove Programs, it says I need a CD rom with it.
Is there any way to remove it (like in safemode or something) without having to get a CD? It would be completely rediculous if we have to order a Dell Backup disk merely to REMOVE a program...
D Dishman
16 Posts
3
September 19th, 2014 10:00
Hi Wanderist,
Does deleting the FastAccess Facial Recognition folder from the Dell Digital Delivery directory, stop the software from automatically reinstalling?
Folder location: C:\ProgramData\Dell\Digital Delivery\Downloads\Software\FastAccess Facial Recognition
Did you use steps similar to the ones below for uninstalling the software?
D Dishman
16 Posts
9
January 28th, 2015 08:00
Hi KBA5870- As I mentioned previously in this thread, The automatic re-installing behavior is due to the Dell delivery program caching the FastAccess installer file. The reinstall behavior is NOT intentional. FastAccess has no control over the reinstall process. Dell and SensibleVision(creators of FastAccess) are currently isolating the root cause of this behavior.
For a workaround- the steps listed below will stop the software from automatically reinstalling again. Please contact our support team if you need further assistance with this. They'll be happy to help you resolve this problem and/or any other problems that you may be experiencing with the software. Support @sensiblevision. Com
Thank you.
Windows 7:
Windows 8/8.1:
Next…..Uninstall FastAccess
1. Open control panel
2. Select Programs and Features
3. Locate the FastAccess entry and double-click on it
4. FastAccess installer/setup box will show- Press the next button
5. Select the “Remove all config files”- Press next button
6. Accept all of the prompts during the uninstall to complete the process
7. Reboot once the uninstall completes
DELL-Jesse L
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16.7K Posts
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July 16th, 2010 08:00
fjalappi,
Thank you for using the Dell Community Forum.
Uninstall FastAccess
Uninstall FastAccess removes FastAccess from the computer. The uninstall may be launched from the short cut on the Start\Programs\FastAccess Facial Recognition\Uninstall or install/uninstall function provided in the Windows Control Panel.
fjalappi
2 Posts
0
July 16th, 2010 13:00
Unfortunately that's the same uninstall program that Add or Remove Programs uses. It says that it requires a CD to uninstall, which is pretty ridiculous. So basically I'm going to have to order a Dell backup CD just to uninstall FastAccess?
svrep
211 Posts
0
July 21st, 2010 14:00
According to my understanding, the primary reason that an uninstall (which is normally quite smooth and complete) might not work would be if parts of the program have already been removed or disabled separately. Try re-enabling anything that you've blocked or de-installed by hand and then try the uninstall again. If that doesn't work, then yes you'll have to re-install it to put the functions back that the software needs to perform a complete de-install.
Depending on where you live, you may be able to register at https://smartsource.dell.com/ to download an installer file instead of calling Dell tech support to request a backup CD.
It might also be worth mentioning that even if you prefer to type your password into Windows for some reason, that FastAccess does a lot more than just that. In particular, many people get great benefit and convenience from the Web Login feature. FastAccess can remember usernames and passwords to websites and then type them in for you later...but ONLY when your face is visible. I personally just about couldn't live without this now that I've used it for a while.
TimDroz
4 Posts
3
June 13th, 2014 15:00
Having a similar problem. I've uninstalled this program several times, but somehow it keeps reinstalling itself every so often.
schok
5 Posts
0
August 18th, 2014 23:00
D Dishman
16 Posts
0
August 19th, 2014 07:00
Open the dell digital delivery program and uncheck the FastAccess entry. This will stop the software from automatically downloading again.
schok
5 Posts
0
August 19th, 2014 10:00
There is no such option found in dell digital delivery.
Using version 2.9.901.0
neilh20
10 Posts
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August 21st, 2014 10:00
I've uininstalled Fast Access - now its reappeared. Try to get rid of it from Dell Digital Delivery 2.9.901.0/Win8.1 and it can't be turned off.
D Dishman
16 Posts
0
August 21st, 2014 12:00
See if deleting the FastAccess installer files from the Dell Digital Delivery directory clears the automatic reinstall behavior.
C:\ProgramData\Dell\Digital Delivery\Downloads\Software\FastAccess Facial Recognition
Note: ProgramData directory is hidden by Windows default.
To make it visible:
1. Press the Windows key+E
2. Top left- Press the "Organize" button
3. Select "Folders and search options" in drop down menu
4. Click the "View" tab at top of box
5. Under "Advanced settings"- Locate the "Hidden files and folders" entry
6. Select "Show hidden files, folders and drives" radio button
7. Press apply, then OK
Wanderist
2 Posts
0
September 14th, 2014 13:00
I want this application uninstalled from my new Dell Laptop. I have uninstalled this software no less than five times. This last time it was found under programs TWICE. I uninstalled one, rebooted, came back and there was the second one. So I uninstalled it, rebooted. Back to control panel and darned if the program isn't still there AND still in my task tray.
Even disabled, this program hijacks my camera. The camera comes on for no reason and stays on and I'm sorry, but Uncle Sam does not need a back door to watch me play games on Facebook.
How do I get rid of this program, completely and permanently, once and for all?
schok
5 Posts
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September 23rd, 2014 03:00
Wanderist
2 Posts
0
November 23rd, 2014 08:00
Thank you for reposting this. I was reinfected with this malware on 11/20 and I still haven't figured out how, though I suspect it snuck in during a PC update. I knew there was something I needed to delete from the last time, I just couldn't find it until I found your answer above :)
Next question: how to prevent this software from downloading again.
D Dishman
16 Posts
0
November 24th, 2014 06:00
Hi Wanderist- First, FastAccess is NOT malware! Malware is software that is intended to damage or disable computers and computer systems. FastAccess is a legitimate face recognition software that's been around for a decade, and is used across the globe by millions of satisfied users.
The auto re-installing behavior is due to the Dell delivery program caching the FastAccess installer file. FastAccess has no control over this process. The software shouldn’t auto reinstall again, if the steps I listed on this thread are completed correctly.
Please contact our support team if you need further assistance with this. They'll be happy to help you resolve any problems that your having with the software. This forum won’t allow us to include emails or websites, just go to sensiblevision (dot com) and then click Products>Get support. Click Windows support and you will be able to email us directly.
Thank you.