No exchange set up that I know of. I sent an e-mail to customer support this morning in reference to this but have not gotten a reply back yet. Are they doing exchanges on these projectors? 

Message Edited by Bignbadun on 08-17-2005 01:40 PM

Bignbadun,

I see that you already had an exchange setup.

No. There isn't a wholesale exchange program. What I do see is that today, Manav setup order number 61544471 to replace your 2300MP.

Thanks for your answers Chris. Now, how do I find that order on the dell website, or will they be contacting me. I know it says give them 24 hours, and I just posted my problem today. Thanks

The projector will be delivered to you directly within 5 to 7 business days (not including Saturday or Sunday). The reference number for this service call setup by Manav is: 61544471
When you receive the replacement, you will find a return airbill in the box. Package the old components, affix the airbill to the box, and call DHL Express at 1-800-247-2676 to have the box shipped back to Dell. You need to do this within five days of receipt of the replacement unit to avoid being charged for the replacement.

I will check on this again tomorrow.

61544471 shipped yesterday. The DHL tracking number is 91109387062.

Chris, I want to say thanks for all your help. I got up this morning and a replacement projector was on my front porch. That is almost unbelieveable! A replacement projector within 24 hours from when I first contacted Dell about the problem. I think our Church will be buying Dell products from now on. I've never had a problem resolved so quickly with any other comapny. Great work, and again I say thank you for your help.

Paul Mclawhorn

Immanuel FWB Church

Winterville, NC