Dell Poweredge R610 Failed to boot after update PERC6

Question

Hi, I am having problem to boot the server, I already upgrade my PERC 6i from 6.32 something to 6.3.3.0002. I downloaded it from dell support website. I did not upgrade the firmware using the Life cycle. I did the upgrade manually download the upgrade package via the dell website. Screenshot : http://prntscr.com/ld8x1p I press any function key such as CTRL + R, F2 , e.t.c and none of the button working However, I really need to make the server alive as usual. Please help. Thank you

Daniel My · Answer

Hello

If you cannot enter the system BIOS then you are not completing POST. If the issue started after upgrading firmware on the PERC then the PERC FW update may have failed. I would remove the PERC to see if that fixes the issue. If the issue goes away when the PERC is removed then the issue is likely with the PERC or the slot. Here is an article that should help guide you in troubleshooting a no POST issue:

https://www.dell.com/support/article/sln111201/

Thanks

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Dell Poweredge R610 Failed to boot after update PERC6

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