Hello,

First thing I think of when a drive does not show connected is to make sure it is in the correct screw holes on the caddy (SAS or SATA) holes. Can you confirm it is in the caddy correctly?

Can you post image of the drive showing the Dell label with the Dell part number (DP/N) I can check if it's valid for the R730xd?

What controller do you have?

What OS are you on?

Do you have OpenManage Server Administrator installed?

Does it show up as a non-RAID disk?

If it is detected properly, you should be able to assign it as a hot spare and the rebuild should start.

we dont use ssd with dell label.

controller perc H730p

OS centos7

we setup raid 10 disk raid hardware..  

the problem when i query show rebuild.. it goes error:

/opt/MegaRAID/perccli/perccli64 /c0/e32/s7 show rebuild

it seems no enclosure detected. but when i show all.. it show enclosure (EID): 32 and 0 ? u can check my previous screenshot.

i expect that when we do reboot and go to F2, hope can manage the raid rebuild from there as well.. but i have not tried yet..

 u can see that the ssd storage already pull out.. but the LED indicator still in ON. that is a bit strange.. do u have any solution for this case? i believe because of this, replace ssd storage is not working. they cant detect a new disk.. just indicate there is a failed disk.

Hello, I'm afraid this is happening because you are using a non Dell part.

Respectfully,

i am not sure about that..

but the backplane or enclosure in the first post are quite strange.. can u see the difference between those two screenshot.. both are same dell R730XD.

yes, we could see.

@Dell-Martin S​ any idea why my first dell R730XD act like that.. because when we pull out 1 ssd disk..yes it show failed..but nothing happen in the log.

i have update latest idrac version..but not bios.. still using old bios 2.12.1

Hello,

As Young noted Dell did not validate all hard drives. Dell validated drives have a Dell label and Dell firmware. Non-Dell drives may work or may not as Dell has not validated Non-Dell drives.

That light that is on, on an empty slot does not look right.

You may try shut down reseat all the cables to the backplane and make sure backplane is seated correctly and look for any damage to the slot.

Also boot into the PERC controller get a look at how the drives look.

Do you have another known good drive you can install in that slot and see if it is detected?

If you have another slot available you may install the suspect drive and see if it is recognized in a different slot.

Do you have another system you can try the suspect drive in to see if it is recognized?

will do troubleshooting after migrate all data.

yes it required reboot, but not for this time.

new good ssd disk inserted, and they do not detected.

Hi, 

It is possible that you are experiencing a problem caused by a non-Dell part. However, you stated that you last tried known good disk and did not see the disk. If I assume that this known good disk is a Dell part, then when I think of SAS chain there may be a hardware problem in the relevant slot and backplane.