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March 14th, 2018 15:00

Frequent "Chassis management controller (CMC) redundancy is lost" error message VRTX

We see alerts in the VRTX CMC Hardware Log that seem to be intermittent. What would cause the redundancy to be lost and then to self-repair within a few seconds? It would seem to suggest the CMC is crashing and rebooting itself and when rebooted detect redundancy has returned.

Example from log:

Wed Mar 14 2018 09:16:34 The chassis management controller (CMC) is redundant.
Wed Mar 14 2018 09:16:33 Chassis management controller (CMC) redundancy is lost.

Chassis Information
Name myvrtx01
Model PowerEdge VRTX
Service Tag MYVRTX
Express Service Code 1234567890
Asset Tag 00000
Location MyCity
Midplane Version 1.0
CMC Failover Ready Yes
System Power Status On
System ID 1487

Chassis Management Controller
Primary CMC Information
Name myvrtx01
Date/Time Wed Mar 14 2018 17:59
Active CMC Location CMC-2
CMC_FIRMWARE_primary_version 2.22
Firmware Last Updated Mon Dec 5 2016 09:48
Hardware Version A02
MAC Address 10:98:36:A4:1F:53
Network VLAN Enabled No
Network VLAN Priority 0
Network VLAN ID 1
Use DHCP for DNS Domain Name Yes
DNS Domain Name mydomain.com

Standby CMC Information
Present Yes
Standby Firmware Version 2.22

 

Is there a newer firmware version that fixes this?

We get this message at least every day from a fleet of VRTX. Not all VRTX get it every day, but we have enough that it causes a lot of false positives in our alerting/ticketing system.

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