Poweredge R740xd - ERROR Disk 12 in Backplane 1 on RAID Controller 1

Question

Hello,

Please help me identify the problem.

Physical Drive slot 12 failure, primary troubleshooting performed including changing with the Hard Disk Drive. Still the slot is failed to activate.

HDD Specs

Type: HDD

Speed: 7200 RPM

Size: 12TB

Interface: 6 Gbps SATA

Sector Size: 512 B

DELL-Joey C · Answer

Hi,

Can you provide us more details about the current drives that are installed in the server? Also, if the replacement drive a Dell certified drive? You mentioned the slot is failed to activate, where did you see that? From OMSA or from the RAID controller BIOS? Can you also provide us what RAID controller is the server using?

EDS-seph · Answer

@DELL-Joey C​  Can I send you some logs of the Server?

DELL-Joey C · Answer

Hi,

We don't usually do log analysis in the public community. If you do have logs, you can create a case online from our support site to obtain a technical support.

If you do have logs, you can paste it here about the first few 10 lines. Do let me know the information that I posted above, probably we might know what's the issue.

EDS-seph · Answer

@DELL-Joey C​  HDD Details: Vendor: TOSHIBA Model: TOSHIBA MG07ACA1 Part Number: 753F0 Type: HDD Speed: 7200 RPM Size: 12TB Interface: 6 Gbps SATA Sector Size: 512 B -- We replaced it with new and certified dell, from the TSR Logs though iDrac under the physical disk it says the RAID state is failed, in the system event logs it also states that fault detected on drive 0 in disk drive bay 0. The RAID Controller we are using is PERC H730P Mini

DELL-Joey C · Answer

Hi,

Usually if the RAID status is failed, it would not be able to rebuild. Can I check if data is accessible from the RAID array? What is the RAID level of the array? You mentioned also in the first post, Disk slot 12 failure and event logs showing Disk 0 is faulted, hence you might be having double fault. You would not be able to rebuild if there is double fault.

EDS-seph · Answer

@DELL-Joey C​  How can I check if it is accessible from the RAID array?

EDS-seph · Answer

@DELL-Joey C​  RAID level of the array is RAID-6

DELL-Joey C · Answer

Hi,   What I mean is that if there is data in the RAID-6 array, is it accessible?

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Poweredge R740xd - ERROR Disk 12 in Backplane 1 on RAID Controller 1

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