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1 Rookie

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10 Posts

153

July 26th, 2024 01:18

r620 Unable to launch RAID Configuration wizard.

Additionally its not appearing in Device settings. Only seeing the NICs.

Ive tried swapping it for a new h710 but got a system halt. Put the original back in and the system booted as normal.

Any ideas?

Moderator

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3.5K Posts

July 29th, 2024 00:55

Hi,

 

I'm leaning towards that the mainboard connectors are faulty. As STOR0502 is indicating no RAID controller is detected. 

1 Rookie

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10 Posts

July 26th, 2024 01:59

Heres what Im running into.

Ive tried rebooting and re entering the lifecycle controller.

also tried resettig iDRAC.

(edited)

1 Rookie

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10 Posts

July 26th, 2024 02:44

Moderator

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3.5K Posts

July 26th, 2024 05:26

Hi,

 

If I understand correctly, if the original PERC (H710?) is installed, the system booted normal but unable to launch RAID wizard, whereas if install a new H710, you have a system halted, PCIe training error?

 

STOR0502 is usually related that there is no RAID controller installed or detected. Hence you are seeing device settings not showing RAID controller. You might be having a bad onboard PERC port issue. Have you already updated BIOS and iDRAC's version?

 

Can you provide me both the PERC's DPN#?

 

1 Rookie

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10 Posts

July 28th, 2024 20:17

@DELL-Joey C​ 

Yeah the idrac is updated to the latest firmware.

Here is the DPN.

(edited)

1 Rookie

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10 Posts

August 2nd, 2024 02:41

A third H710 ended up working fine.

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