Solved!
Go to Solutionr620 Unable to launch RAID Configuration wizard.
Additionally its not appearing in Device settings. Only seeing the NICs.
Ive tried swapping it for a new h710 but got a system halt. Put the original back in and the system booted as normal.
Any ideas?
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Posted July 26th, 2024 01:59
Heres what Im running into.
Ive tried rebooting and re entering the lifecycle controller.
also tried resettig iDRAC.
(edited)
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Posted July 26th, 2024 02:44
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Posted July 26th, 2024 05:26
Hi,
If I understand correctly, if the original PERC (H710?) is installed, the system booted normal but unable to launch RAID wizard, whereas if install a new H710, you have a system halted, PCIe training error?
STOR0502 is usually related that there is no RAID controller installed or detected. Hence you are seeing device settings not showing RAID controller. You might be having a bad onboard PERC port issue. Have you already updated BIOS and iDRAC's version?
Can you provide me both the PERC's DPN#?
DELL-Joey C
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Posted July 28th, 2024 20:17
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Posted August 2nd, 2024 02:41
A third H710 ended up working fine.
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Posted March 18th, 2025 23:54
@DELL-Joey C Hi team,i brought new server PowerEdge R250 and im facing same issue which @Imp05.t0r have.. can anyone suggestions me what to do ??
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Posted March 19th, 2025 03:33
Hi,
What is your error? PCIe Training error, system halted or STOR0502? Can you give us more detail about the issue. And also the configuration that your server has, what is the RAID controller model? So far, what have you done for troubleshooting? Can you give us screenshots of the issue.
DELL-Joey C
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Dell Technologies | Enterprise Support Services
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DELL-Joey C
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Posted July 29th, 2024 00:55
Hi,
I'm leaning towards that the mainboard connectors are faulty. As STOR0502 is indicating no RAID controller is detected.
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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