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CXGuru1

10 Posts

2845

May 31st, 2012 15:00

RPA splitter credential change

I've splitter issue I change VNX SP IPs but when try  splitter credential update for some reason it failure.... network setting is pinging so is work....  can't update..

Any idea why the credential isn't working....Thanks..

forshr

2 Intern

 • 

1.1K Posts

June 1st, 2012 02:00

Try re-registering the RPA initiators. Is this an RP/SE configuration?

paulmsteel

6 Posts

May 22nd, 2014 19:00

Team,

I am having the same issue with an RP/SE environment. version 3.5 SP1 P2.

I have seen this post:

RecoverPoint – Failed to configure splitter credentials | BallBlog

"

As of 3/20/2013, this is a known issue.  Here’s an email I received from EMC support:

This is actually a code bug that we are still trying to resolve. When a user changes the unisphere password or creates a new user, RP does not update it and still uses the original credentials from installation. We can see that the VNX is blocking commands from site control RPA. VNX engineering is investigating this currently.

Though its a known issue, I was able to do the following to get around the issue:  Though I was using a “global” Unisphere account, I set the scope of my account to “local” and set the new password.  To my amazement, the change took.  I went back into the splitter properties and set the scope by to “global” and that change held and RP did not have any additional issues communicating with the SAN splitter."

This didn't work for me however.  I have logged an SR ...

Did anyone get to actually solve this?

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