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Greetings. I'm reviewing the documentation for SCG5; however, it seems unclear if this is the appropriate tool for us to deploy in our environment. Our storage engineer already has SRS (albeit an older version, back on 3.52) and Policy-Manager deployed- and I, myself (the virtualization engineer), h

Hello all, Following my fresh installation using the downloaded Hyper-V APPLIANCE .vhd, i completed the initial config wizard and succeesfully logged in with root user. It says Secure Connect Gateway is accessible at https://servername:5700/SecureConnectGateway. All the ports are opened fine as it

Hello all, I just installed the latest SCG Hyper-V appliance (using the downloaded .VHD). The installation is fine, no problem whatsoever. I configured the IP adress, root password. After the install, i cannot access the web page, i cannot locally log with root, i cannot SSH the server.  I ca

I have deployed a SCG Virtual version (ver. 5.1000.10).There is no error during the deployment. after connected to the web GUI by https://[IP]:5700  I'm trying to registry the SCG but at the proxy setup session I got an error below. Dellのバックエンドに接続できません。ネットワーク設定を確認、検証してください。ポート8443と443が必要であり、

We got burned after upgrading from SRS to SCG 5.00.07 because we couldn't perform the initial login from root due to invalid special characters in the password. I'm hoping SCG 5.10 was updated to support the same special characters as SRS.

Having setup Dell SCG and seen my Devices all with a status of Success, I was surprised to have a PSU issue in a monitored switch and SCG not detect it. On investigating further I can see that Monitoring is not enabled for my switches.  I am not sure what status of Success actually means? Rev

After upgrading SupportAssist to SCG. Registration has started on first open, connect and authentication is successful but I cannot complete the registration due to a fail at Stage 3 Primary Support Contact.  It comes up with my details but straight away error appears ! We couldnt update your

Hello, I'd like to upgrade an SRS VE to Secure Connect Gateway VE, but I need to confirm that it is supported with metro node. I see that the Secure Connect Gateway 5.00.07.xy — Virtual Edition Support Matrix <ADMIN NOTE: Broken link has been removed from this post by Dell> lists VP

We've added an PowerVault ME4012 to the SCG and it is giving a blue 'infomational' icon at monitoring with the message "This gateway does not support automatic SNMP configuration for this device type, we can support monitoring if it's manually configured on the device. Refer to section 17 "Configuri

Hi, I am working on a design for an upgrade to SCG in a financial services environment. I can anticipate a governance question on how long collection data uploaded to the backend is kept by Dell. Any guidance on this appreciated.

I have tried to upgrade SupportAssist 2.0.80.25 which fails as in SupportAssist Enterprise 2.0.80.25 - Fails to upgrade to Secure Connect Gateway Version 5.0.0 - Dell Community I have downloaded Secureconnectgateway_5.00.06.00-708.exe which also fails to upgrade. The prompt states you'll have to

Hi, The dropdown when adding a device manually only loads ~26 items. We have over 30 credentials loaded and its growing. I see in the API I can set an offset and get the information I need to load devices via the API but I can't get that working either. 

Performing due diligence prior to migration from SRS 3.x to SCG 5.x. I have the dell provided guidance. It looks like this is a fairly new category started in September of last year...  We currently have more than a few SRS gateways. Any capacity planning suggestions, gotchas or warnings from

So I had the link that showed all ESOL components. hardware, firmware & software. I believe SRS and SCG would fall into that last category, but they were not listed at all. Am I missing something? Semper fidelis et paratus! /ALE

One of our monitoring tools is reporting that our newly installed Secure Gateway Connect (upgraded from ESRS) is making queries to mailhub.lss.emc.com just about every 30 minutes and failing. This host does not seem to resolve at all-is something offline that the appliance is trying to contact for e

Where could i download SupportAssist Enterprise Version 2.0.80, apparently update is needed regards to log4j issue. My version installed is: SupportAssist Enterprise Version: 2.0.70.93 and there is no option to upgrade.

All devices are in success state when windows firewall disabled otherwise all are in failed state. Anyone can help to solve by providing the details of required ports. I have already allowed all ports mentioned in the document.

I'm having some problems with SAE. I am plagued with the same issues reported by others that "SupportAssist Enterprise is unable to connect to the device using the provided credentials. | Update the credentials of the device, if possible."  Yes, the credentials are correct and had been working

Our Support Assist Enterprise appliance prompted to upgrade from 4.00.05.30 to 5.00.00.10 (which I assume is Secure Connect Gateway). However, after downloading successfully, any attempt to use the 'Update Now' link generates an almost immediate response: Update Failed There was an issue updating

As I ingest from OME Version 3.8.0 (Build 35) using DeviceService/Devices every day, I notice that the number of devices returned from this interface diminishes nearly monotonically.  After four months, I'm getting <80% of initial count.  I can verify that most, if not all devices