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1 Rookie
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1 Message
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1318
August 7th, 2018 02:00
Cannot uninstall SupportAssist
I've been trying to uninstall Support Assist so as to reinstall it, because the application has not been working for some time.
I get the following error message when I try to uninstall:
"The feature you are trying to use is on a network resource which is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'SupportAssistx64-2.2.2.7.msi' in the box below"
I can't find the installation file referenced in the error message, online or on my computer, and it was installed from a local copy, not a networked drive. At the moment I can't uninstall the application.
Can anyone help me either find this file or find a workaround which would allow me to uninstall it?
DELL-Nikhil K
5 Practitioner
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206 Posts
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August 7th, 2018 02:00
Hi bmhj2
Sorry for the inconvenience cause to you due to uninstallation of SupportAssist.
I would recommend you to get in touch with DELL technical support team they will help you better because this issue may resolve over live session and explain them issue including the steps which you performed.
Thanks
DELL-Nikhil K