Device discovery rule stuck

Question

I've had a discovery rule that's never run and has been stuck on 'preparing' for months, across reboots and upgrades. Edit/delete/run now, are greyed out. Any way to force delete this rule?

DELL-Young E · Answer

Hello, could you re start the SCG program/service/application and let us know? If you still see the same issue, you can also attach a screenshot or two for us to see. Wish you a good one.

nAdaldoWAtre · Answer

Restarting does nothing.

DELL-Young E · Answer

Hi, the SCG team would need need to know if it's Virtual Edition or Application Edition and see your logs. It is best to call in with your serivce tag I advise. Wish you a good one.

gbuk2000 · Answer

Hi there, did you ever find the fix for this? I have the same issue and I'm about to log a SR for it. Thanks

MarianSkv · Answer

Hello, did you find the fix? I have exact the same issue. Discovery job has stucked in 'Preparing' phaseThank you

DELL-Erman O · Answer

Hello,

If your network range is large subnet, let it run

Please Reboot the SCG Virtual Appliance

This is the first recommended action from Dell engineering.

SSH into the appliance or use the VMware/Hyper‑V console.
Reboot normally (do not reset or redeploy unless necessary).

If the issue is continue Contact Dell Support with your Service Tag for deeper analysis.

Secure Connect Gateway

Device discovery rule stuck

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