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July 13th, 2023 00:00

Problem to define Secure Connect Gateway in ECS

Hi,

We have added an ECS device in SCG gateway without problem (correct status in SCG)

But when we add SCG gateway in ECS (ECS / Setting ESRS ==> status Failed in ECS for that gateway.

We try to add definition in Xdoctor for a SCG gateway  ==>  connect timed out received.

 

So Just to be sure  waht is the bes way to add definition for ECS in SCG.  in documentation we see : 

 Configure the device to connect to secure connect gateway or add device from secure connect gateway user interface ==> so we add  device ECS inSCG but afte we have some problem ?

So any help is appreciate to understand why we encounter this problem.

 

Best Regards,

Didier

Moderator

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2.2K Posts

July 13th, 2023 05:00

Hi, when you have downtime, please try to restart gateways accordingly to refresh services + sync. If this doesn't work then I can recommend to you call the support with a pro support warranty service tag. Because most likely they will establish a remote session to resolve this. Because they will adjust some settings with commands. I saw some similar internal cases and they mostly did remote sessions. Unfortunately, there is no public information about this situation.

7 Posts

July 19th, 2023 00:00

Hi,  thanks for your reply. We'll try that.  Regards, Didier

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