SA database error

Question

Hello, SA stopped working. /opt/dell/supportassist/logs/application.log show this error below. Can anyone please help to fix this issue? 01 Apr 2019 15:18:24,433 [main] INFO com.dell.supportassist.core.SupportAssistMainForLinuxInstaller- 16 - init method called in SupportAssistMainForLinuxInstaller 01 Apr 2019 15:18:24,701 [main] INFO com.dell.supportassist.core.SupportAssistMainForLinuxInstaller- 22 - Start method called in SupportAssistMainForLinuxInstaller 01 Apr 2019 15:18:25,797 [main] INFO com.dell.supportassist.core.process.management.CollectionProcessManager- 167 - Number of collections per process: 100 01 Apr 2019 15:18:25,798 [main] INFO com.dell.supportassist.core.process.management.CollectionProcessManager- 167 - Number of Collections per process is - 100 01 Apr 2019 15:18:27,310 [main] INFO /SupportAssist- 2052 - Initializing Spring root WebApplicationContext 01 Apr 2019 15:18:36,928 [main] WARN org.springframework.beans.factory.parsing.FailFastProblemReporter- 79 - Configuration problem: Overriding globally registered AuthenticationManagerOffending resource: URL [jar:file:/opt/dell/supportassist/lib/SupportAssistCore-2.3.10.13-lx.jar!/spring-security.xml] 01 Apr 2019 15:18:37,959 [main] INFO com.dell.supportassist.core.config.PropertySourcesConfig- 63 - Loading PROD Profile.! 01 Apr 2019 15:18:37,960 [main] INFO com.dell.supportassist.core.config.PropertySourcesConfig- 68 - SupportAssist home env variable is configured as :/opt/dell/supportassist 01 Apr 2019 15:18:39,116 [main] INFO com.dell.supportassist.common.helper.ExportHelper- 54 - reports directory found in SupportAssist installation directory:/opt/dell/supportassist/reports 01 Apr 2019 15:18:40,198 [main] ERROR com.dell.supportassist.core.appdb.config.ApplicationDataBaseConfig- 115 - error in initializing db DB creation failedCannot connect to the remote server/database 'remote:localhost:2424/saeappdb' 01 Apr 2019 15:18:40,277 [main] WARN org.springframework.web.context.support.AnnotationConfigWebApplicationContext- 549 - Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'supportMatrixDatabaseConfig': Invocation of init method failed; nested exception is java.lang.IllegalArgumentException: Resource must not be null 01 Apr 2019 15:18:40,280 [main] ERROR org.springframework.web.context.ContextLoader- 351 - Context initialization failed org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'supportMatrixDatabaseConfig': Invocation of init method failed; nested exception is java.lang.IllegalArgumentException: Resource must not be null

DELL-Stefan R · Answer

Hi,

could you please specify the problem a bit more.

What exactly happened and which version do you use right now.

When did the error occur for the first time? What happened before, any updates or something?

What system do you use for the installation?

Thanks
Stefan

DELL-Stefan R · Answer

Hi again, any updates? Otherwise, I'll close the topic. CheersStefan

andre.avelar · Answer

Hi,   Same problem here. Was working on Friday and now don't. Nothing changed.

Secure Connect Gateway

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