Server not added using Enterprise adaptor

Question

Hi, SupportAssist Enterprise adaptor has been configured to connect to OpenManage Enterprise, however only chassis and Compellent storage devices are added, no servers are not added to SupportAssist Enterprise although OpenManage Enterprise shows all devices correctly. Servers have been rebooted, adaptor has been recreated. Any help would be appreciated. Thanks

DELL-Stefan R · Answer

Hi Aaron,

could you please try to add one of those servers manually to SupportAssist Enterprise (SAE)?

Would be nice to see if this works and if not what the error will be.

Please let me also know the version of iDRAC firmware and SAE.

Thanks
Stefan

AaronGB · Answer

Hi Stefan, I was able to add the device directly to SAE. The issue was solved by rebooting the OpenManage Enterprise appliance, after about 30 mins the devices started to slowly appear in SAE. This was a very odd issue that I have never seen before. Thanks

DELL-Stefan R · Answer

Hi Aaron, really strange but good to know that rebooting the appliance solved this issue. Happy that it works now. CheersStefan

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