supportAssist do not send case

Question

Hi, supportAssist version 2.2.0 for OpenManage Essentials do not send case when PowerEde Server disk was broken.. we have verified sending mail from the server itself and it is correct. Test of connectivity over 'supportAssist Server Dell' is OK, Task disk broken LOG: C:\Program Files (x86)\Dell\Dell Integrated Support\logs log-file.txt20170907 017-09-07 16:56:52,039: T0xPHOMEScheduler_Worker-1 OMEQueryJob INFO Message=[Done querying OME for alerts...]2017-09-07 17:00:00,039: T0xPHOMEScheduler_Worker-4 EmailNotificationForFailedDevices DEBUG Message=[EmailNotificationForFailedDevices job is started.]2017-09-07 17:00:00,164: T0xPHOMEScheduler_Worker-4 EmailNotificationForFailedDevices DEBUG Message=[EmailNotificationForFailedDevices job is ended.]2017-09-07 17:01:42,539: T0xPHOMEScheduler_Worker-15 GetInventoryJob INFO Message=[Getting inventory Job from OME Job invoked start] Tab Cases into SupportAssist shows no case.

dave_lal · Answer

Hi Sergio,

Can you please provide us the full log so we can better understand the alerts that were processed.

You can friend me and email it or if you feel more comfortable, contact Dell Technical Support and have them open up a case.

Thank You.

Sergio Ruiz · Answer

Please, To what email address can I send the logs? Regards

Secure Connect Gateway

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