Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition

Welcome to this EMC Ask the Expert session. On this occasion we'll answer questions on the latest ESRS release, new name and virtual edition.

ESRS has enabled secure remote monitoring and repair for customer EMC products since 2006. With the September launch of ESRS v3.02, the name has changed slightly (the last “S” now stands for “Services”) and the solution has been REDEFINED for the 3rd platform of IT. This virtual edition of ESRS is EMC’s new gold standard solution for remote connected services. ESRS v3.02 is a virtualized appliance that is more flexible than pervious ESRS configurations and built to scale with EMC’s portfolio of solutions and the growth of our customers. This Ask The Expert event is your opportunity to find out more about ESRS v3.02 by discussing:

Technical and security questions
Site planning activities
Key differences between the virtual edition of ESRS and previous releases
Integration with EMC Online Support
Future roadmap for features and enhancements

To find out more about ESRS v3, read the recent Support Community blog and take a look at this new ESRS demo.

Here are your Subject Matter Experts:

is a Solution Consultant with 21 years at EMC and 38 years in the Technology/IT business. Dan has helped develop or architect or manage all of the secure remote components during his time at EMC (at one time or another). He is interested in further enhancing Secure Remote Connectivity.

is a Program Manager for GS - Secure Remote Services at EMC. He holds a B.S. in Information Mgmt & Technology and M.S. in Information Management from Syracuse University. Josh is an expert in Secure Remote technologies and integrated connectivity solutions with 6+ years at EMC between IT and GS, covering various technical and strategic roles.

is a Field Support Specialist at EMC. He has been employed by EMC since August 2005 and working with ESRS since it was introduced in early 2006. James has worked with all three major releases. He has written a number of local procedures that cover installation, configuration and troubleshooting of the various ESRS components. In his lab he has ESRS running on W2K3, W2K8, W2K12, Red Hat, CentOS and Suse Enterprise. He also recently installed the ESRS Virtual Edition product on VMware.

This Event will take place from September 8 - 26, 2014.

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Responses(62)

BryanCarney

2 Posts

0

July 29th, 2016 12:00

Hi,

'ESRS 3.12 Virtual Edition is only qualified to run on virtual machines. VMware ESX/Microsoft Hyper-V support enables customers to leverage their existing virtual infrastructure to benefit from the security features of ESRS without adding hardware.

Is there any non-VE of the new ESRS V3 release? Or is this only way to deploy on virtual machines? Customer is concerned with supporting the new release and would prefer an appliance-type installation.

dynamox

1 Rookie

•

20.4K Posts

0

August 1st, 2016 20:00

virtual edition only. What is customer's concern ? I have been using ESRS since 2008 and it's always been on a VM (started with GSX 2.0 , remember that hypervisor ? )

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