escalation policy

mail-service.log

I think the
last command needs to be like this
opt/incharge6/SAM/smarts/local/conf/notifier/mail-service.conf in the sm_service command

it is looking good

root@ojt-smarts-pri # more mail-service.log
InCharge Server INCHARGE-SA has connected.

it looks to me like the adapter can not find the files ....

cheers

mail-service.log

I think the
last command needs to be like this
opt/incharge6/SAM/smarts/local/conf/notifier/mail-service

check your sm_service command:
sm_service show --cmdline mail-service

What file is specified in line --conf="file?"
This file must be found. Do a ls -la "file?"

Then it should work. If you don't want to change the sm_service command, you can also rename mail-service.conf to mail-service. It should work as well.

ada, nando ,

There was a router that went down and it is now up i could see it in my filtered notification console but i did not recieve any email .
Please what is wrong any log to check

this is the mail-service file
root@ojt-smarts-pri # more mail-service
# mail-service-notify.conf - Configuration for the mail notification adapter
#
# Copyright (C) 1999-2000 System Management ARTS (SMARTS)
# All Rights Reserved
#
# $Id: mail-notify.conf,v 1.6 2003/06/25 21:08:49 katkin Exp $
#

GNA_Notifier::mail-Notifier
{
#
# Name of the SAM Server from which to receive notifications.
#
serverName = "INCHARGE-SA"

ConfiguredBy = MailConfiguration::Mail-Configuration
{
#
# Name of mail server host.
#
MailServer = "localhost"

#
# Sender identity.
# Must be a valid email address, recognized by the mail server.
#
SenderId = "daemon@localhost"

#
# Comma-separated list of users to whom notifications should
# be sent to.
#
Recipients = "root@localhost"
}

ReadsInputFrom = GA_SubscriberFE::mail-Subscriber-FrontEnd
{
#
# How long, in seconds, an event must remain active before the
# adapter sends a notification.
#
eventSmoothingInterval = 0

#
# Notification threshold; discard notifications with a certainty
# below this value, which should be between 0.0 and 1.0.
#
minimumCertainty = 0.01

#

# Subscriptions.
#
SubscribesTo =
{
#
# Choice subscription.
#
# GA_ChoiceSubscription::mail-All-Problems-Subscriptions
# {
# className = ".*"
# instanceName = ".*"
# eventName = ".*"
# problems = TRUE
# aggregates = FALSE
# symptoms = FALSE
# }

#
# NL subscription.
#
GA_NLSubscription::mail-Default-NL-Subscriptions
{
NLName = "Cleared_state"
}

# #
# # Profile subscription.
# #
# GA_ProfileSubscription::mail-Default-Profile-Subscriptions
# {
# profileName = "default"
# }
}
}

#
# How long, in seconds, to ignore notifications from the server after it
# connects. Use this parameter to avoid receiving the initial flood of
# notifications when the server (re)connects.
#
initialEventDelay = 60
}


#
# Local Variables:
# mode: Makefile
# comment-column: 32
# fill-column: 79
# End:

ok,

you must configure


# Name of mail server host.
#
MailServer = "localhost"

#
# Sender identity.
# Must be a valid email address, recognized by the mail server.
#
SenderId = "daemon@localhost"

#
# Comma-separated list of users to whom notifications should
# be sent to.
#
Recipients = "root@localhost"
}

MailServer is your company mail server
SenderId is a valid account on your company mail server
Recipients people emails who should receive the notifications, you can use commans in order to separate different accounts
Examples:

MailServer = "mail.acme.com"
SenderId = "dele@acme.com"
Recipients = "dele@acme.com,ada@acme.com,nando@acme.com"

cheeeeeeeeerio

nando

Message was edited by:
nandomad

but root is your login on the UNIX (smarts) server ... nothing to do

I advise you to check with your email administrator if the following is correct

MailServer = "ojt-smarts-pri.mtn.com.ng"

SenderId = "root@localhost"

Recipients = "bamideok@mtnnigeria.net"

if you are sure that your email server is ojt-smarts-pri.mtn.com.ng just try setting your email account as SenderId too ... In case it works you can request a new account for your smarts later on ...

cheers

dele,


is SenderId = "root@localhost" a valid email address recognized by the server?

i advised you to use bamideok@mtnnigeria.net as senderid to

cheers

it is still not working after changing the mail-service file

root@ojt-smarts-pri # more mail-service
# mail-service-notify.conf - Configuration for the mail notification adapter
#
# Copyright (C) 1999-2000 System Management ARTS (SMARTS)
# All Rights Reserved
#
# $Id: mail-notify.conf,v 1.6 2003/06/25 21:08:49 katkin Exp $
#

GNA_Notifier::mail-Notifier
{
#
# Name of the SAM Server from which to receive notifications.
#
serverName = "INCHARGE-SA"

ConfiguredBy = MailConfiguration::Mail-Configuration
{
#
# Name of mail server host.
#
MailServer = "ojt-smarts-pri.mtn.com.ng"

#
# Sender identity.
# Must be a valid email address, recognized by the mail server.
#
SenderId = "root@localhost"

#
# Comma-separated list of users to whom notifications should
# be sent to.
#
Recipients = "bamideok@mtnnigeria.net"
}

ReadsInputFrom = GA_SubscriberFE::mail-Subscriber-FrontEnd
{
#
# How long, in seconds, an event must remain active before the
# adapter sends a notification.
#
eventSmoothingInterval = 0

#
# Notification threshold; discard notifications with a certainty
# below this value, which should be between 0.0 and 1.0.
#
minimumCertainty = 0.01

#
# Subscriptions.
#
SubscribesTo =
{
#
# Choice subscription.
#
# GA_ChoiceSubscription::mail-All-Problems-Subscriptions
# {
# className = ".*"
# instanceName = ".*"
# eventName = ".*"
# problems = TRUE
# aggregates = FALSE
# symptoms = FALSE
# }

#
# NL subscription.
#
GA_NLSubscription::mail-Default-NL-Subscriptions
{
NLName = "Cleared_state"
}

# #
# # Profile subscription.
# #
# GA_ProfileSubscription::mail-Default-Profile-Subscriptions
# {
# profileName = "default"
# }
}
}

#
# How long, in seconds, to ignore notifications from the server after it
# connects. Use this parameter to avoid receiving the initial flood of
# notifications when the server (re)connects.
#
initialEventDelay = 60
}


#
# Local Variables:
# mode: Makefile
# comment-column: 32
# fill-column: 79
# End:

bamideok@mtnnigeria.net is my outlook account and root@localhost is my account login as root
I am not sure of this

hi dele,
Is it working now?

not yet but it is put on the backburner as sendmail on the box has been flooding our mailbox with hundreds of mails . i am not sure if it is what has been configured by myself.
Thanks

so, your SMARTS box is spamming, he he he, not funny ... i know
it might be the notification list not being to restrictive or maybe you are monitoring a huge or a very unstable network. Or, are you restarting the smarts services veruy often?