Hi,

We recently installed the latest patches to our SAM, IP and NPM implementations (we're now on SAM 7.2.0.14, IP 7.0.3.16, NPM3.0.0.2) and the next morning our desktop SOE team also released some updates for the desktop SOE.

Now our users are getting a weird problem when they access the console via the Web Dashboard.

When they right mouse click on the first alert in the notification console, they get the correct menu and all is good. If they click on any other alert in the console, they get the normal menu but everything except "Server Tools" and "Client Tools" is greyed out.

I had a look at the java console whilst testing this and everytime they have the problem, the following gets added to the java console:

Exception in thread "AWT-EventQueue-2" java.lang.NullPointerException
at com.smarts.viewer.consolidation.notiflist.SmMultiSortableTable$DateRenderer.setValue(SmMultiSortableTable.java:1032)
at javax.swing.table.DefaultTableCellRenderer.getTableCellRendererComponent(Unknown Source)
at com.smarts.viewer.consolidation.notiflist.SmMultiSortableTable$ObjectRenderer.getTableCellRendererComponent(SmMultiSortableTable.java:986)
at javax.swing.JTable$AccessibleJTable.getAccessibleChild(Unknown Source)
at javax.swing.JTable$AccessibleJTable.getAccessibleAt(Unknown Source)
at javax.swing.JTable$AccessibleJTable.valueChanged(Unknown Source)
at javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)
at javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)
at javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)
at javax.swing.DefaultListSelectionModel.changeSelection(Unknown Source)
at javax.swing.DefaultListSelectionModel.changeSelection(Unknown Source)
at javax.swing.DefaultListSelectionModel.setSelectionInterval(Unknown Source)
at com.smarts.viewer.util.SmCellSortableTable.handleRightMouseButtonPress(SmCellSortableTable.java:845)
at com.smarts.viewer.util.SmPoppableViewMouseListener.mouseHandler(SmPoppableViewMouseListener.java:176)
at com.smarts.viewer.util.SmPoppableViewMouseListener.mousePressed(SmPoppableViewMouseListener.java:126)
at java.awt.AWTEventMulticaster.mousePressed(Unknown Source)
at java.awt.AWTEventMulticaster.mousePressed(Unknown Source)
at java.awt.AWTEventMulticaster.mousePressed(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

This problem only affects those connecting via the web dashboard and those who use the locally installed "fat client" don't have any problems. Servers are running on Sol 10 and the workstations are all running Win XP.

Has anyone come across this before or know how to solve this issue?

Thanks.

Dan.