Cannot see all documents when doing a search

Question

When I log into SourceOne, and run an unfiltered search, the results only show about 3 results for each day. This is the same if doing a "My Items" or "Administrator" search.

However if I do a search with a criteria, e.g. emails received on a date, then the correct number of items is returned.

I cannot see any volume/index issues and we are on the latest service pack.

This used to work, but suddenly stopped working

Any ideas?

Thanks

IT_Warlock · Answer

Hello jonread25,

It looks like you may have a disconnect between, the SourceOne Indexes and SQL. An example of SQL based searches, are searches with email date.

You can try to re-index the data that you are not able to search for. Which version of SourceOne are you running, our latest version is 6.8 SP1.

You can also open a support ticket, so support can enable tracing and look into the issue further.

Thanks,

Brad

SourceOne

Cannot see all documents when doing a search

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