Unless we look at the logs with message level details enabled and EmailXtract configuration, it is hard for us to explain. The only other thing comes to mind is a bug that I know existed in code long some releases back.
If you would like the explanation, easier path is to engage EMC EmailXtender support by opening support ticket. You can try Chat option as well but it will depend how long it will be needed to resolve your issue. If engineer in Chat finds out they need to do thorough research then they will open service request for you.
RKatwal
2 Intern
•
600 Posts
0
May 8th, 2012 00:00
Greetings,
Unless we look at the logs with message level details enabled and EmailXtract configuration, it is hard for us to explain. The only other thing comes to mind is a bug that I know existed in code long some releases back.
If you would like the explanation, easier path is to engage EMC EmailXtender support by opening support ticket. You can try Chat option as well but it will depend how long it will be needed to resolve your issue. If engineer in Chat finds out they need to do thorough research then they will open service request for you.
Regards,
Rajan