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EmailXtender Outlook Plug-in. Troubleshooting.
Hello,
We sometimes run into problems with the Email Xtender Outlook Plug-in on user workstations. This question isn't necessarily specific to any version of the Plug-in.
I am looking for any tools to help troubleshoot when the Plug-in stops working. Our current solution is to:
1. Try a repair.
2. Uninstall the plug-in and re-install,
3. or uninstall the Plug-in and Office, and do a re-install both.
In most cases one of the above works. I'm looking for any additional troubleshooting techniques that can help resolve the issue without simply trying to reinstall the product.
Thanks,
We sometimes run into problems with the Email Xtender Outlook Plug-in on user workstations. This question isn't necessarily specific to any version of the Plug-in.
I am looking for any tools to help troubleshoot when the Plug-in stops working. Our current solution is to:
1. Try a repair.
2. Uninstall the plug-in and re-install,
3. or uninstall the Plug-in and Office, and do a re-install both.
In most cases one of the above works. I'm looking for any additional troubleshooting techniques that can help resolve the issue without simply trying to reinstall the product.
Thanks,
445
0
Posted November 25th, 2008 08:00
Are there are no log enable settings or trace logs that can be turned on in the email Xtender add-in on a machine that encounters repetitive problems?445
0
Posted November 25th, 2008 23:00
Cierra el Outlook.
HKLM\Software\EMC\ExShortcutAddin
Añadir el valor alfanumérico:
LogFilePath --> se añade la ruta donde queremos el log.
Añadir el valor DWORD:
LogMode --> con valor 1
Abrimos el Outlook.445
0
Posted November 30th, 2008 15:00
This reg key will only work if plug-in is enabled,
If plug-in is not enabledin outlook there is nothing that it would record. So always check first thing in the disabled items that EmailXtender Add-in should not be disabled.
Thanks,
Raj445
0
Posted December 2nd, 2008 11:00
Should this regkey -> HKLM\Software\EMC\ExShortcutAddin
be in a system where the client is installed and the addin is enabled in addinns ?
I cant seem to find this regkey on my system....445
0
Posted December 2nd, 2008 17:00
Hi,
It is now there by default on client machine, instead its needed to be created for specific troubleshooting resons. Most of the time support engineer will ask you to create it should there be a need. Otherwise you do not need to create it.
Thanks,
Rajan445
0
Posted December 3rd, 2008 06:00
I noticed it wasn't there either. but the path:
HKEY_CURRENT_USER\SOFTWARE\EMC\EXShortcutAddin does exist.
I tried added the entry in there but it did not start logging anything.
For the "LogFilePath" entry, should it be a string or Dword? Also should it have a "\" on the end of the path or none?
Thanks.445
0
Posted December 3rd, 2008 13:00
Where is the log located that is created by this regkey ?445
0
Posted December 4th, 2008 06:00
the location can be configured. read above (in spanish i think)
I still cannot get a log created though.175
0
Posted December 5th, 2008 06:00
I usually do one of the three items as well. Not sure why some users stuff gets corrupted. Earlier versions had a nasty habit of crashing and being disabled. Once I'd re-enable it, shortcut resolution would start to work.
But for certain situations, I just do a repair. Works 99 times out of a 100. (Trust me, I've had to do it a 100 times!)
RKatwal
2 Intern
•
600 Posts
445
0
Posted November 20th, 2008 14:00
4. Trying to repair MAPI32.dll (there are support notes on it)
5. Check Outlook Disabled Add-in (most of the time people forget about it)
6. Check if user has enough registry permissions.
Thanks,
Raj