Unsolved
This post is more than 5 years old
6 Posts
0
849
September 20th, 2011 05:00
Mac device support
We have a number of Mac users in our our organisation using devices such as iPhones and iPads. We are in the process of installing SourceOne 6.71. What is the latest official line on support for these devices?
No Events found!
RKatwal
2 Intern
•
600 Posts
0
September 29th, 2011 16:00
Greetings,
I am not sure what kind of support of these devices you are after. If its about shortcut retrieval doesn't that already work due to Universal URL ?
Thanks,
Rajan
PMcG2
6 Posts
0
October 4th, 2011 04:00
Does the shortcut icon appear alongside the shortcutted message?
broy_ici
18 Posts
0
October 4th, 2011 05:00
There is no default icon for mobile devices. You can prepend text to shortcut messages so that users can identify which messages are shortut and which are not. Instructions for this can be found in the SourceOne Administration Guide. Just go to the shortcut activities section and then to the Customizing replacement text for shortcuts.
As for Entourage itself the SourceOne Admin Guide contains the following statement:
"Email clients supported by the Universal URL, such as Microsoft
Entourage and OWA Light, and mobile Exchange email clients (such as the Research in Motion Blackberry), typically rely on a pull mechanism to retrieve messages. Synchronization between mailbox shortcuts and the display of the retrieved shortcut messages in the email client may lag. This lag is caused by having large numbers of cached messages stored locally"Hopefully this gives you the answers you were looking for.