Please! enable detailed logging for EMC SourceOne Archive activity. The option to enable detailed logging appears on the last page of the activity configuration called activity name page.

Once the activity is complete, please access the log by following the steps below:

(Information can also be found in EMC SourceOne Admin Guide under "Managing Jobs" section)

Hi Ibrahim,

Thank you for your reply, but I have had the detail logging enabled all the time, and still walking in a dark.

But based of my test:

Test 1: create new additional activity A to user who had troubles, but now based of the Address Book, not LDAP search, still failed

Test 2: create new additional activity B to user who had no troubles, but now based of the Address Book, not LDAP search, no troubles

So I'm pretty sure that user account/details in the database are incorrect somehow, but does anybody knows how to validate the users in the database? What kind SQL query I have to run to get my users listed from the database?

Hmm..

Can anybody found out a reason to this line on the worker's log:

|CExJBMBoxTasks::Run|ERROR_LOGD|Cannot read job information from database for job: 16777. (0x86040B09) [ExArchiveJBC.exe, CExJBMBoxTasks.cpp(372).CExJBMBoxTasks::GetMBoxTasksJobFromDB]     |CExJBMBoxTasks.cpp(209)

I believe this will solve my issue.

Petri

Found the reason, ES1Active.datasources table contains multiple entries from the single user. When I removed dublications, the archive operation started successfully. The only question is, why therea re duplicates.

Petri

Message was edited by: Petri Kapiainen Update the table name.

Petri, i suggest to open a case with support for the problem you are having. This will help us understand the problem in detail.