Good Morning,

You are correct with the behavior you are reporting.

Unfortunately, this is a known issue that has been identified in Source One 6.5.XXXX.

The issue was addressed in Source One 6.6

For further details please contact support and reference SDR # 34695

The fastest way to contact support is via our new Chat Service availlable on Powerlink at this URL :

http://powerlink.emc.com/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=eServLiveChatPg&internalId=0b014066802e93fd&_irrt=true&rnavid=null

Regards

Stephane.

Thats interesting.  We just installed SourceOne in our environment and the version is 6.6.0.1106.

By the way,  I tried the chat link which states that chat isn't available for this product "source one messaging".

This behavior should be documented in either the release supplement or admin guide. I will look for it and provide you with a page number.

Regards

Stephane.

Good Afternoon,

I see you opened a ticket for this issue. You did the right thing. The solution to address this problem is not a "simple" solution and will require support to assist.

Regards

Stephane