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CD/ DVD not working
Hello
Scope of problem:
- Windows will not recognize a CD or DVD in the tray. The DVD RW drive is mapped as F:
- The Windows "Insert a disc" prompt comes up even though there is a disc in the drive.
Computer model:
- System: Dell XPS 8300
- Operating system: Win 7 Home Premium, SP1
- DVD/CD-ROM drive: TSSTcorp DVD+-RW SH-216BB
I went through this procedure with no success. The findings are:
- the drive is recognized in BIOS
- Dell System Detect installs SupportAssist and determines "No updates are available"
- Run Hardware and Device troubleshooter for Windows 7 indicates "Hardware changes might not have been detected" and no change to CD/DVD
- Run Microsoft Fix It, "Media in CD/DVD drive is not readable (TSSTcorp DVD+-RW SH-216BB Not Fixed" (Although the media works in other machines)
- Reinstall the driver for the optical disk drive results in no change
I went through this procedure by Sundeep B with no change to CD/DVD drive. And performed a system diagnostic by hitting F12 at the dell logo and the thorough tests were all pass.
I'm fresh out of ideas and would appreciate some perspective/ advice on how to proceed.
Thanks!!
Hello, Thanks for your reply osprey4.
Please bear with me and pardon my ignorance but can you advise what difference a data disc or music disc or DVD would make? It's all low and high pits and 1's and 0's.
The PC played a chime of sadness when a data disc was inserted during diagnostic mode.
Error code 2000-0147
Validation 20202
Spindle test failed *sigh*
The prospect of a failed drive is disappointing. I've been programming since the commodore 64 came out and never had something like this happen to me. I've used the CD tray less than half a dozen times since I've bought this computer (used CD to install tax software. This time, I wanted to play a library audio CD for the baby). Can you suggest a root cause?
Thanks!
osprey4
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Posted April 27th, 2016 17:00
Hi DJLam,
Boot to the F12 utility partition and run the Dell diagnostics with a data disc in the drive. But I suspect your drive has actually failed. You've been so thorough, you've ruled out software issues.