IDE Device failed

Question

My computer had been on sleep mode and when i clicked the enter button, it started to boot showing the Dell logo and then the black screen with a pulsing dash --.  I cannot access or type anything.....the start button is not visible.   I tried to tap the F8 key but it had no result.  I finally accessed the testing screen by clicking F12 and since I didnt really know where to clck, I decided to start the Express Test.  Along the way it was determined  (Error Code 0F00: 137B) that 'IDE device failed:  Blank media or no media is present in optical drive.  Test requires media with data (Resource CD, Installation CD)' 'he given error code and message can be used by Dell Technical  Support to help diagnose the problem.' 'Do you want to continue?' ------------------------------------------------------------------------------------------------------------------------------------------ The problem is my computer, Dell Dimension 9200/XPS 410, was purchased online from Dell, in 2007 and came already loaded with all programs but no installation or resource cd so i could not finish the test.  Is there any way to get the cd required and would it help me in this case?  I am using my laptop computer to type this, but all my photos and documents are on the disabled desktop.  I am not a computer whiz by any means and would appreciate any and all help in as simple language as possible.

DELL-Manshu S · Answer

Hi seirama27,

Welcome to the Community.

If you have any software disk, insert it and perform the diagnostics again.

If you did not get the disk with the system, click the link mentioned below to request the disk:

http://dell.to/TmYffg

NOTE: The link is for US only.

Also, look for diagnostics indicators and refer to the table mentioned below:

LED pattern	Code Translation
	System POST complete – LED timeout has occurred.
	BIOS checksum failure – Recovery mode.
	CPU configuration activity or failure.
	Memory subsystem configuration activity or failure.
	PCI device configuration or failure.
	Video subsystem configuration or failure.
	Storage device configuration or failure.
	USB subsystem configuration activity or failure.
	No memory detected.
	Fatal system board failure detected.
	Memory detected – Configuration or compatibility error.
	System activity preceding video initialization.
	System resource configuration.
	Reserved
	POST complete – Onscreen error message.
	POST complete – OS hand-off complete.

Let me know the operating system installed on the system so that I can help you in a better way.

Thanks & Regards
Manshu S
#iworkfordell

seirama27 · Answer

Thanks Manshu S.   my computer runs with Vista os

DELL-Manshu S · Answer

Hi seirama27,

Thank you for the reply.

Please provide the following details:

1 Did you request the disk using the link mentioned above?
2 Let me know the status of the diagnostics indicators mentioned above?
3 Did you try performing the test after inserting any disk in the system?

Thanks & Regards
Manshu S
#iworkfordell

seirama27 · Answer

Hi Manshu S...

I appreciate your prompt reply.

1. I tried to request the disk but there was no place to indicate my o.s. All I saw was Windows 7 and no space for indicating Windows Vista.

2. I thought I needed the above mentioned disk to perform the diagnostics so I did not repeat the test, figuring the end result would be the same...namely, I would have to insert the disk to continue.

3. What do you mean by "any" disk? Doesn't it have to be the disk I am supposed to be requesting?

By the way, the following is an example of the place my computer freezes at. To me it seems to be part of the booting action that never gets to be completed.

Serial ATA AHCI Bios, Version iSrc 1.02.23.1121006

Port-01: CDROM, TSST corp CD-RW/DVD-ROM-TS-H493B

Port-02: CDROM,PBDS DVD+/-RW DH-16W1S

AHCI BIOS installed

Intel (R) Matrix Storage Manager option ROM.v6.0.0.1022 ICH 8R

"And here there is a blinking dash (-)"

Sorry to be so dumb... This is the first problem I've had with my Dell computer running Vista. My previous computer was a Dell Windows ME! I had it over 5 years and got to know it intimately but this Vista system is foreign to me. Thanks for your help in this. I will await further instructions from you.

rdunnill · Answer

You might try replacing the CMOS battery on the mainboard for starters. If that doesn't help, given the age of the system and that two drives are malfunctioning, you might also consider replacing the power supply.

This is a good budget unit of superior quality to the OEM unit: www.newegg.com/.../Product.aspx

seirama27 · Answer

Hi Manshu..Still struggling with Vista desktop computer XPS Dimension.

I clicked on the link you sent and requested the disk. I received 2 FedEx pkgs yesterday. One has one disk titled "drivers and utilities" for Dell Dimension and Dell XPS Computer Software. Contents: Device drivers and Diagnostics and utilities. It says on the disk that the software is already installed on my computer and it is to be used only to install the software. Also, "You must boot your computer from this media to run the diagnostics, which may require changing your computer's boot sequence. See your Owner's Manual for information."

The other Dell pkg contained three disks:

1. Application..already installed on your computer

2. Operating System ..already installed on your computer... For reinstalling Windows Vista Home Premium 32bit SP1

3. Roxio Creator starter,,already installed on your computer .

Did you want me to run the disk titled "drivers and utilities"? Will the disk direct me to that section? and, if I have to, how do I change the boot sequence? As I mentioned before, I never received an owner's manual.

Thanks so much for your patience,

MBS

Vejay_Sarathy · Answer

Error Code 0F00:137B means there is no DVD in the DVD drive to test the DVD. This is a common error to ignore.

If you get a blinking dash / cursor. Suggest you do the following.

1. On Dell logo tap F2 get into BIOS page -> Drives -> SATA 0 - Drive 1 Check under drive details whether it shows Seagate HDD / ST######## some number and drive capacity like 250 GB / 320 GB / 500 GB etc... and its ON

2. Choose Maintenance hit enter -> Load Defaults -> Continue to load the defaults for the BIOS

3. Choose Drives -> Diskette drive -> move it to OFF (If you dont have a floppy drive)

4. Choose Integrated Devices / On board devices -> Select Integrated Audio -> Turn it OFF (Hit enter and press left arrow key to highlight off and hit enter) (If you connect the speakers to a sound card else leave it on).

5. Now press Esc -> Save and Exit.

Still it doesnt work then Tap F12 and run IDE Drive diagnostics and post the results

Mark the the thread as resolved if these steps works for you.

DELL-Manshu S · Answer

Hi Seirama27,

You have received the disk of the operating system and resource disk (drivers and utilities). I would suggest you to perform express test on the system again and ensure that the resource disk (drivers and utilities) is inside the optical drive while the test is running.

In case of no error code, restart the system and tap F8 key to access advance options.

If the advance options don't show up, insert the Operating system disk and perform re-installation of the windows using the link mentioned below:

http://dell.to/Wj9o0m

Thanks & Regards
Manshu S
#iworkfordell

seirama27 · Answer

thank you veejdeej and Manshu.  I decided to bring the processor to Staples for diagnostics.  The result was a dead hard drive.  They claim that they will transfer all data from the hard drive to their computer system before replacing hard drive and after the new hard drive is installed, they will transfer that data back to that new hard drive.  It sounds too good to be true.  If it comes to pass, it will be worth the extra cost.  Thanks again for responding to my pleas for help.  Hopefully I will not be needing more help for a bit, but....who knows....?

Storage, Drives & Media

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