where are you seeing this message and could you quote it in full including the error number if present?

I am not get an error msg per say
I just try to have the XP system update the driver for it and it will not do it!

If I remove the device from the device manager and then click to look for changes, the system sees the drive and calls it a Phillip cdrw/dvd put then just says it can NOT load the drivers.

No other error msgs appear

yes it does it shows error code 39

right click the drive in device manager>properties and see if an error number is shown in the device status box.

ok try this:

Go to start> run and type in "regedit" (without the quotes) then press ok.

1) Remove the Upperfilters and Lowerfilters values by:

a) Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it.

b) Expand the "SYSTEM" Key

c) Expand the "CurrentControlSet" Key

d) Expand the "Control" Key

e) Expand the "Class" Key

f) Carefully look for a key containing the following string of letter and numbers:

{4D36E965-E325-11CE-BFC1-08002BE10318}.

(The full path is HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} )


g) Highlight this key by left clicking once on it

h) On the right hand side you are looking for "Upperfilters" and "Lowerfilters", once you find these delete them by high lighting (left clicking on them once) and then right clicking on them and choosing "delete"

NB only one key may be present but still delete it.

Now reboot and your optical drive(s) should function again.

NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software.

it only had the lower but when I removed that and rebooted it worked !!!!!

Thanks very much for the help just what are the upper and lower filters anyway???

Thanks so much for this posting. This issue was driving me mad, I now have sanity and can burn my sons pictures to cd again. Thanks again!!