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SupportAssist for Business PCs - Prerequisite is EOL in 9 Months!
Is Dell currently working on a major update/upgrade for SupportAssist for Business PCs?
The documentation states that .NET Desktop 6.0 is a prerequisite for the software and that .NET 7.0 is not supported. No mention is made of .NET 8.0 or .NET 9.0 https://dl.dell.com/content/manual27365606-supportassist-for-business-pcs-with-windows-os-deployment-guide.pdf?language=en-us
However, .NET 6.0 becomes END OF LIFE in November 2024. https://dotnet.microsoft.com/en-us/platform/support/policy/dotnet-core
Is the update already in the works? There's only 9 months left before that deadline.
lmacri
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February 20th, 2024 16:42
Hi brachus:
We likely won't know until .NET Desktop 6.0 is closer to reaching end of support on 12-Nov-2024.
All I know is that Dell has a past history of releasing new SupportAssist for Home PCs versions that require an unsupported .NET Runtime. For example, my 01-Sep-2022 post in Playkid's SupportAssist Not Updating states in part:
In that instance, users had to use SupportAssist v3.x with an unsupported .NET Runtime v5.0.17 for 5 months before Dell finally released SupportAssist v3.12.3.5 on 11-Oct-2022 that was compatible with .NET Runtime v6.0.x.
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ASIDE: I might be wrong, but as far as I know this SupportAssist for PCs forum board is intended for home consumers. SupportAssist for Business PCs used to have a separate board in this forum at https://www.dell.com/community/SupportAssist-Enterprise/bd-p/Support-Assist but that link hasn't been valid since Dell changed the software provider for this Dell community to Sprinklr in August 2023. Perhaps @DELL-Chris M or one of the other Dell employees can tell you where questions about SupportAssist for Business PCs should be posted now.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4046 * Firefox v122.0.1 * Microsoft Defender v4.18.23110.3-1.1.24010.10 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0
DELL-Chris M
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February 20th, 2024 17:06
SupportAssist for Business (Enterprise) ended and was replaced by Secure Connect Gateway.
The Secure Connect Gateway 5.0 technology/ FAQs
lmacri
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July 23rd, 2024 13:21
Just another reminder to the SupportAssist v4.x software developers. From the 18-Jul-2024 Neowin article Microsoft reveals .NET 6 will no longer be supported on November 12 :
The system requirements in the SupportAssist v4.x release notes <here> currently state ".NET Desktop Runtime version 6.0.x for Intel x64 or Qualcomm ARM64". Here's hoping the software devs are well on their way to developing a SupportAssist v4.x app that is compatible with .NET 8.
We don't want a repeat of the fiasco back in 2022 when SupportAssist v3.x had to run with an unpatched .NET Runtime v5.0.17 for 5 months before Dell finally released SupportAssist v3.12.3.5 on 11-Oct-2022 that was compatible with .NET 6.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4651 * Firefox v128.0.0 * Microsoft Defender v4.18.24060.7-1.1.24060.5 * Malwarebytes Premium v5.1.6.117-.0.1280 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0
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