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February 19th, 2024 16:26

SupportAssist for Business PCs - Prerequisite is EOL in 9 Months!

Is Dell currently working on a major update/upgrade for SupportAssist for Business PCs?

The documentation states that .NET Desktop 6.0 is a prerequisite for the software and that .NET 7.0 is not supported.  No mention is made of .NET 8.0 or .NET 9.0 https://dl.dell.com/content/manual27365606-supportassist-for-business-pcs-with-windows-os-deployment-guide.pdf?language=en-us

However, .NET 6.0 becomes END OF LIFE in November 2024. https://dotnet.microsoft.com/en-us/platform/support/policy/dotnet-core

Is the update already in the works? There's only 9 months left before that deadline.

3 Apprentice

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1.1K Posts

February 20th, 2024 16:42

Hi brachus:

We likely won't know until .NET Desktop 6.0 is closer to reaching end of support on 12-Nov-2024.

All I know is that Dell has a past history of releasing new SupportAssist for Home PCs versions that require an unsupported .NET Runtime.  For example, my 01-Sep-2022 post in Playkid's SupportAssist Not Updating states in part:

"... I have no idea why Dell would release a SupportAssist v3.11.4.29 installer on 23-Jun-2022 that requires a .NET (Core) Runtime v5.x, since the download page at https://dotnet.microsoft.com/en-us/download/dotnet/5.0/runtime notes that .NET (Core) Runtime v5.0.17 reached end of support on 10-May-2022 and will not receive further security updates..."

In that instance, users had to use SupportAssist v3.x with an unsupported .NET Runtime v5.0.17 for 5 months before Dell finally released SupportAssist v3.12.3.5 on 11-Oct-2022 that was compatible with .NET Runtime v6.0.x.

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ASIDE: I might be wrong, but as far as I know this SupportAssist for PCs forum board is intended for home consumers.  SupportAssist for Business PCs used to have a separate board in this forum at https://www.dell.com/community/SupportAssist-Enterprise/bd-p/Support-Assist but that link hasn't been valid since Dell changed the software provider for this Dell community to Sprinklr in August 2023.  Perhaps @DELL-Chris M or one of the other Dell employees can tell you where questions about SupportAssist for Business PCs should be posted now.
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Community Manager

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54.2K Posts

February 20th, 2024 17:06

SupportAssist for Business (Enterprise) ended and was replaced by Secure Connect Gateway.

The Secure Connect Gateway 5.0 technology/ FAQs

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