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bloop1000

1 Rookie

 • 

1 Message

2859

April 21st, 2024 16:01

SupportAssist won't scan

SupportAssit will not do any type of scan. I get a notice that a scan is already in progress. I have rebboted, uninstalled and reinstalled the program but it still gives me the same error.

26 people also have this problem

DELL-Nat M

Community Manager

 • 

2.9K Posts

July 8th, 2024 17:03

If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install.

  1. Go to Control Panel, then Add or Remove Programs, and then Uninstall.
  2. Afterwards, restart your computer (do not skip this step, it is essential to resolve the issue)
  3. Reinstall Support Assist from this link > https://www.dell.com/pt-br/lp/dt/support-assist-for-pcs
  4. Click Launch and test the new version.

If you encounter issues reinstalling SupportAssist, follow these steps:

  1. Download the Microsoft Troubleshooter Tool, open the file, and click Next to run the tool.
  2. Click Next, select Uninstalling, choose Dell SupportAssist from the list of programs, and click Next to uninstall.
  3. If the uninstallation was successful, close the troubleshooter and restart the system (do not skip this step, it is essential to resolve the issue).

Ensure that the following five Windows services are removed from Windows Services when an uninstall is done and started when an upgrade or new install is performed.




    If they were not removed, please refer to the video below for the complete step-by-step instructions:

    If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
      

    (edited)

    Mercurio1

    1 Rookie

     • 

    2 Posts

    April 22nd, 2024 13:37

    Yeah, same issue. I don't know which is worse, Dell or Windows for asking me to reboot. Has no progress been made in the last decade since I used windows? The support assist App was working, then it stopped and after reinstalling, the app version is different, seems older. The lack of error reporting is pathetic, just says reboot and try again. Also, the help guidance where it says make sure it's not being blocked by the Firewall fails to state whether the Support Assist app needed an exception through the firewall in the first place, when it was working. If these so-called computer technicians would think about the hoops they make people jump through, they just might stop wasting our time and do their job themselves. Presumably the app reports errors back to Dell, so what's going on? Many people have this issue.

    (edited)

    Woosnam

    1 Rookie

     • 

    4 Posts

    June 14th, 2024 15:29

    Support assist.. Will not check for updates.

                             Will not scan at all. Says another scan is running. No other scan is running.

    Jamesfloyd

    1 Rookie

     • 

    6 Posts

    November 28th, 2024 07:19

    @DELL-Nat M​ I just uninstalled the Support program, disabled the highlighted dell things in services, restarted the PC, Re-installed the Support program, ran it and it scanned 1st time. thanks for this it was doing my head in for ages trying to get it working.

    Well Done Thanks for the Advice and Guide

    (edited)

    debssis

    1 Rookie

     • 

    1 Message

    January 26th, 2025 19:00

    Same issue.  Also, core client services crashes every time I start my laptop.  When I have been able to scan, there is no issue with my hardware.

    West4

    1 Rookie

     • 

    1 Message

    February 16th, 2025 23:31

    @DELL-Nat M​ Uninstall  and reinstalled support assist four times but it makes no difference, still will not scan. Is there another solution?

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