supportassist

I uninstalled and reinstalled Dell SupportAssist last week-version 4.10.6 - because when I'd try to run it, I would get a message that it was taking too long and that I should restart my computer.  Since reinstalling, the same thing is happening - it took 3 times for it to finally open (and that was after starting from shut down and then restarting again).  I restarted "dell management services" (there was no "Dell Core Services" to restart as referenced in the instructions) and I made sure that "contrast (themes?)" was at "none".

Anyone know why this keeps happening and whether there's a fix?