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91
December 28th, 2024 11:24
Unable to log into updated Support Assist
The program updated yesterday and no matter how many times I try it will not accept the Dell account (used to log in her and support). It sends a e-male verification then says unknown when the number is in put.
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John_72bfd28
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36 Posts
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January 18th, 2025 14:26
After the last post support were involved. At times patchy support and, as I have hearing difficulties, others near impossible for me to deal with on phone. Indeed with the last contact my wife who has to act as my ears had to get really cross and shout at the technician to shut up so she could tell me what was being said.
Another occasion I was sent a list of instructions to get a set of logs that were incomprehensible. Indeed the technician who took over my laptop had great difficulty in doing them as well!
What it was came down to the December SupportAssistAgent being extra bugged. A self installed update has now fixed it, still waiting to support to find out!
John_72bfd28
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36 Posts
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December 28th, 2024 11:30
The message I get is " We are unable to match the details you entered with out records. Your account will be locked in case of 6 incorrect attempts"