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Audio arrives late - 9310
Hello, I have an xps 9310 and for some time I have noticed that the audio comes late. I noticed it both from web whatsapp notifications and by testing in audio settings - output settings. The delay is 15/20 seconds. There is definitely some conflicting driver. Considering that realtek hasn't updated the audio drivers for a long time, how can I find a solution?
Tatolino
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May 14th, 2023 02:00
That's it, MS (Windows Update) forcibly installed an update that is not officially supported by Dell on this system, and as you see there's a conflict with two different driver versions installed at the same time.
You have two different options moving forward:
To force the latest update, go to Device manager > Sound, video and game controllers > right-click on Realtek(R) Audio > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > then uncheck the option Show compatibile hardware and select Microsoft > High Definition Audio Driver 10.0.22621.1
Click on Next -> Select Yes when prompted and then reboot the system.
That's it!
Tatolino
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May 14th, 2023 00:00
Hi there!
It is true, drivers haven't been updated in a while (2 years on this model alone) but it is also a quite seasoned chipset that doesn't see much (if any...) development any more, therefore updates are only released to fix OS incompatibilities or security issues.
Could you share a screenshot with the driver version that is currently installed?
Device manager > Sound, Video and game controllers > Realtek(R): right-click on it, select Properties > Drivers tab
Just to make sure the correct version is installed. And while you're at it, can you take a screenshot with the list of all the other devices listed under Sound, Video and game controllers? Just the names will be enough.
Tatolino
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May 14th, 2023 01:00
I see you have quite a few bluetooth headsets connected, if they are the ones giving you trouble you should consider that they all come with their own set of drivers, they are not connected to the audio chipset in any way, as they each have their own DAC chipset: they rather heavily rely on the Wireless/Bluetooth card, so that could be something worth looking into...
But if your problem comes when using the 3.5mm jack and/or the integrated speakers, then it is (most likely) a software/driver issue as you correctly assumed.
One last screenshot: Device manager > Audio Input and outputs > Speakers (Realtek(R) Audio) -> Properties / Drivers tab.
cesabas
14 Posts
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May 14th, 2023 01:00
I notice that there is a slowdown in handling all media files
cesabas
14 Posts
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May 14th, 2023 01:00
thank you
cesabas
14 Posts
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May 14th, 2023 02:00
Thank you so much!!!!
Tatolino
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May 14th, 2023 05:00
No worries, glad it fixed it!