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May 14th, 2023 00:00

Audio arrives late - 9310

Hello, I have an xps 9310 and for some time I have noticed that the audio comes late. I noticed it both from web whatsapp notifications and by testing in audio settings - output settings. The delay is 15/20 seconds. There is definitely some conflicting driver. Considering that realtek hasn't updated the audio drivers for a long time, how can I find a solution?

5 Practitioner

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2.7K Posts

May 14th, 2023 02:00

That's it, MS (Windows Update) forcibly installed an update that is not officially supported by Dell on this system, and as you see there's a conflict with two different driver versions installed at the same time.

You have two different options moving forward:

  1. you could either reinstall the correct audio driver released by Dell, but there's always some risk meddling with it as it could completely trash the utility that comes with it, Waves MaxxAudio (which is needed to select the different input/outputs through the TRRS 3.5 jack);
  2. you could force the latest Microsoft update to your audio chipset as well, so far it has proven to be a very safe, easy and successful choice.

To force the latest update, go to Device manager > Sound, video and game controllers > right-click on Realtek(R) Audio > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > then uncheck the option Show compatibile hardware and select Microsoft > High Definition Audio Driver 10.0.22621.1

show comp hw.png

Click on Next -> Select Yes when prompted and then reboot the system.

That's it!

 

5 Practitioner

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2.7K Posts

May 14th, 2023 00:00

Hi there!

It is true, drivers haven't been updated in a while (2 years on this model alone) but it is also a quite seasoned chipset that doesn't see much (if any...) development any more, therefore updates are only released to fix OS incompatibilities or security issues.

Could you share a screenshot with the driver version that is currently installed?

Device manager > Sound, Video and game controllers > Realtek(R): right-click on it, select Properties > Drivers tab

Just to make sure the correct version is installed. And while you're at it, can you take a screenshot with the list of all the other devices listed under Sound, Video and game controllers? Just the names will be enough.

5 Practitioner

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2.7K Posts

May 14th, 2023 01:00

I see you have quite a few bluetooth headsets connected, if they are the ones giving you trouble you should consider that they all come with their own set of drivers, they are not connected to the audio chipset in any way, as they each have their own DAC chipset: they rather heavily rely on the Wireless/Bluetooth card, so that could be something worth looking into...

But if your problem comes when using the 3.5mm jack and/or the integrated speakers, then it is (most likely) a software/driver issue as you correctly assumed.
One last screenshot: Device manager > Audio Input and outputs > Speakers (Realtek(R) Audio) -> Properties / Drivers tab.

14 Posts

May 14th, 2023 01:00

cesabas_0-1684050872610.png

 

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I notice that there is a slowdown in handling all media files

 

 

14 Posts

May 14th, 2023 01:00

cesabas_0-1684054180663.png

 

thank you

14 Posts

May 14th, 2023 02:00

Thank you so much!!!!

5 Practitioner

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2.7K Posts

May 14th, 2023 05:00

No worries, glad it fixed it!

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