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8 Posts

49361

August 14th, 2014 13:00

Dell Openmanage 7.4, 64 bits on Poweredge 6850 with Windows 2012 Server Datacenter does not recognize the storage controllers

Hi, Masters!

I installed Dell OMSA 7.4 (OM-SrvAdmin-Dell-Web-WINX64-7.4.0-866_A00) package on my Poweredge 6850 with Windows Server 2012 - Datacenter. Everything works fine, except for the storage controller. The OMSA displays the message: no storage controllers found. Can you help me?
Thank you

Diramos

2 Intern

 • 

261 Posts

August 14th, 2014 16:00

Hello Diramos,

That is a tough one as OMSA stopped supporting the older 8th gen systems back in 6.x   OMSA 6.5 works with 8th Gen but most customers find the 5.5 most stable with 8th gen systems.  Now, the other issue is that Sever 2012 is not listed as a supported OS for Dell 8th gen systems either.  Obviously it works, since you have it installed, but you may run into compatibility issues.  Especially like this this where there is not a systems management configuration that will work well. 

Windows 2008 R2 will work OMSA 6.5.  

Let us know if you have further questions. 

8 Posts

August 14th, 2014 17:00

Esteemed DELL-BO,

I looked for a solution to my problem for a long time, in recent days.
Your support solved my problem.

See my log command, with OMSA 7.4:

System:      PowerEdge 6850           OMSA version:    7.2.0
   -----------------------------------------------------------------------------
   Storage Components                                                       
=============================================================================
  STATE       |    ID    |  MESSAGE TEXT                                         
---------+----------+--------------------------------------------------------
 UNKNOWN |          | Storage Error! No controllers found
-----------------------------------------------------------------------------


And see my log command, after I installed OMSA 6.5:

System:      PowerEdge 6850           OMSA version:    6.5.0
 
-----------------------------------------------------------------------------
   Storage Components                                                       
=============================================================================
  STATE  |    ID    |  MESSAGE TEXT                                         
---------+----------+--------------------------------------------------------
      OK |        0 | Controller 0 [PERC 4e/Di] is Ready
      OK |    0:0:0 | Physical Disk 0:0 [SCSI-HDD 73GB] on ctrl 0 is Online
      OK |    0:0:1 | Physical Disk 0:1 [SCSI-HDD 73GB] on ctrl 0 is Online
      OK |    0:0:2 | Physical Disk 0:2 [SCSI-HDD 73GB] on ctrl 0 is Online
      OK |    0:0:3 | Physical Disk 0:3 [SCSI-HDD 73GB] on ctrl 0 is Online
      OK |    0:0:4 | Physical Disk 0:4 [SCSI-HDD 73GB] on ctrl 0 is Online
      OK |      0:0 | Logical Drive 'Windows Disk 1' [RAID-5, 272.97 GB] is Ready
      OK |      0:0 | Cache Battery 0 in controller 0 is Ready
      OK |      0:0 | Connector 0 [SCSI] on controller 0 is Ready
      OK |      0:1 | Connector 1 [SCSI] on controller 0 is Ready
      OK |    0:0:6 | Enclosure 0:0:6 [Backplane] on controller 0 is Ready
-----------------------------------------------------------------------------

Beautiful thing !!!

I'm sure your instructions will help many people!

Thank you, thank you so much !!!

 

Diramos

 

2 Intern

 • 

261 Posts

August 19th, 2014 15:00

Fantastic Diramos. I'm glad you found a solution that works.  It's good to work together as a team!

8 Posts

August 19th, 2014 18:00

Yes!!!
You gave the support we needed.
Thank you again, Bo Pham!

Diramos

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