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Dell Server Manager
I have an Avigilon NVR that's running server 2012 r2. The server is out of warranty so I can't get any help from Dell. The server administrator will not accept credentials. No errors, just keeps prompting. I've read the articles about Java and it has no other version and the latest is installed. That didn't change. I was abler to get in last week using the ip address instead of the machine name, but that won't even work now. I need server administrator so that Avigilon can verify that I have applied all firmware updates as well as replaced a predictive failure HDD and make sure there are no other firmware issues. After I complete those items, only then will Avigilon repair my db. Are there any other solutions?
Grow West Rodge
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December 6th, 2022 05:00
I can now use the Dell Server Manager software. In the end, the operating system seems to be corrupt, but by re-enabling the local admin account and using The Dell Server Update Utility, I was able to get the server to a point where the engineers were able to get the machine operational. Thank you Joey C. and Charles R. for all of your help.
DELL-Joey C
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November 30th, 2022 23:00
Hi @Grow West Rodge,
Can let me know what version is your server administrator (OMSA)?
What browser have you tried? Have you tried on another system accessing OMSA?
Does the URL address contain HTTPS://?
What if you access https://localhost:1311?
Have you tried restarting the OMSA services in Windows? Ref: https://dell.to/3XPFwMH
Grow West Rodge
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December 1st, 2022 07:00
Can let me know what version is your server administrator (OMSA)?
8.5.0
What browser have you tried? chrome, firefox
Have you tried on another system accessing OMSA?
I've had hit or miss luck with the other servers. We have 4.
Does the URL address contain HTTPS://?
yes. I have even tried entering the url manually with ip address and machine name, no change.I'm also not sure why I get two login prompts because if I hit cancel on the first one, it still brings up the second prompt.
What if you access https://localhost:1311?
same result.
Have you tried restarting the OMSA services in Windows? Ref: https://dell.to/3XPFwMH
I have restarted the server several times for other things, but changed nothing.
Grow West Rodge
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December 1st, 2022 08:00
I do have one server, it was our first one setup that doesn't prompt at all, it works fine.
DELL-Charles R
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December 1st, 2022 08:00
Hello Grow West Rodge,
Two prompts can be typical and you are doing correct cancel the first one and use the second one.
Have you Cleared browser cache?
Do you happen to have IE to try with?
Check that the four DSM services are running.
Try stop services in order listed and restart in order listed:
DSM SA Connection Service
DSM SA Shared Services
DSM SA Data Manager
DSM SA Event Manager
What do you get if you try one of these?
[actual Server IP]:1311 (instead of host name)
localhost:1311
127.0.0.1:1311
Try a repair install or uninstall, reboot, reinstall as administrator
Dell OpenManage Server Administrator Managed Node(windows - 64 bit), v8.5
https://dell.to/3FjmSFC
Grow West Rodge
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December 1st, 2022 09:00
Following the document that Joey C. presented, I was able to eliminate the first prompt altogether. I have cleared cache and yes, IE was the first browser I tried and it's still the same result.
Tried stoppimg services in order and started back up in order, same result.
I have tried each of those urls with no change.
I didn't get an option to repair, but I can't re-install because I don't have the installer and it's not listed under the service tag on the Dell site.
DELL-Charles R
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December 1st, 2022 10:00
Hello Grow West Rodge,
You could use the link I provided and locate the link :
Download current version instead
It should download the file for OMSA 8.5
OM-SrvAdmin-Dell-Web-WINX64-8.5.0-2372_A00.exe
I have that link for you here :
https://dl.dell.com/FOLDER04242232M/1/OM-SrvAdmin-Dell-Web-WINX64-8.5.0-2372_A00.exe
Grow West Rodge
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December 2nd, 2022 08:00
Thank you I was able to download, uninstall and re-install, but that did not fix the issue. I was able to get iDRAC configured. I'm wondering if a BIOS update may help. The version installed is pretty old. Can you find a link to the ism? It's not listed under the service tag.
DELL-Charles R
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December 2nd, 2022 09:00
Hello Grow West Rodge,
iDRAC Service Module OS DUP 3.3.1
https://dell.to/3OVdJpP
Grow West Rodge
11 Posts
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December 2nd, 2022 10:00
Thank you for that. Unfortunately, that didn't help. I really need the osma to run a consistency check. Any other suggestions I could try to get logged into OSMA?
Grow West Rodge
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December 2nd, 2022 11:00
Charles, thank you for your help. I was never able to login with Firefox or IE, but I installed Chrome and that let me log in.