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October 10th, 2022 07:00
iDrac check for updates -- LC023: Cannot access network share
In iDrac 9 -> maintenance -> System update -> Manual update -> Location Type "HTTPS"-> type in HTTPS Address: downloads.dell.com
I have multiple servers where I click 'Test network Connection' and I get the below error.
"LC023: Cannot access network share.
Check network share access credentials (IP address, user name, password, share type, and so on). Refer to your product documentation for more details."
I can get to downloads.dell.com manually on a PC which redirects me to www.dell.com/support/home/en-us.
Any help on would be appreciated.
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DELL-Shine K
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October 10th, 2022 09:00
Is your network where iDRAC is configured have access to internet and downloads.dell.com?
DELL-Young E
Moderator
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5.3K Posts
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November 5th, 2025 08:09
Hello, R530 is about 10 years old, we can offer much update wise, I’m afraid. I would recommend using DRM and creating bootable ISO.
Create a bootable ISO and Server Update Utility from Dell EMC Repository Manager (DRM)
Respectfully,
GIGATHREADS
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2 Posts
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August 28th, 2024 21:15
Mine has internet connection and testing by clicking "Test network configuration" works fine! But it will NOT grab an update package!
LC023: Cannot access network share. Check network share access credentials (IP address, user name, password, share type, and so on). Refer to Lifecycle Controller Profile documentation for more details.
DELL-Young E
Moderator
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5.3K Posts
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August 29th, 2024 01:50
Hello I found something online https://dell.to/3z1oNOL
Could you tell us maybe this would help your issue?
Respectfully,
s4m04
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3 Posts
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September 29th, 2025 12:23
same problem here on idrac 8 enterprise (PowerEdge R730xd).
Server has connectivity and receiving same error.
Above link looks dead
Regards
(edited)
DELL-Charles R
Moderator
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4.6K Posts
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September 29th, 2025 13:16
Hello,
Can you let us know the server model you are working with and the BIOS and iDRAC version you are on?
Try test Connectivity from iDRAC
Use the built-in diagnostics:
Log into iDRAC. iDRAC Settings > Troubleshooting > Diagnostics
Run: Ping on downloads.dell.com
Ensure outbound HTTPS (port 443) is allowed from the iDRAC IP to:
s4m04
1 Rookie
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September 29th, 2025 14:37
Hello Charles,
thank you for your answer.
idrac 8 enterprise on PowerEdge R730xd
IDRAC Version 2.86.86.86
BIOS 2.16.0
In my verison the diagnostic is under server - Troubleshooting but i can ping just IP Address not hostnames
s4m04
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September 29th, 2025 14:38
Ping against an IP address works
(edited)
DELL-Charles R
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September 29th, 2025 15:13
Hello,
Could you update BIOS to 2.19.0 18- Mar 2024
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=km6p8&oscode=w12r2&productcode=poweredge-r730xd
Can you ping the downloads ip: 23.212.72.53
user_131b12
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October 6th, 2025 15:31
I'm experiencing the same issue with two Dell M630 blades.
LC023: Cannot access network share. Check network share access credentials (IP address, user name, password, share type, and so on). Refer to Lifecycle Controller Profile documentation for more details.
In iDRAC:
Click 'Update and Rollback'
Click 'HTTPS'
HTTP Address -> 'downloads.dell.com'
Click 'Check for Update'
I have no issue updating a M640 blade connected to the same network.
Oops... forgot to include firmware details for M630.
BIOS Version: 2.19.0
Firmware Version: 2.86.86.86
Lifecycle Controller Firmware: 2.86.86.86
(edited)
DELL-Charles R
Moderator
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4.6K Posts
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October 6th, 2025 17:02
Hello,
Your versions show to be up to date:
BIOS 2.19.0
iDRAC with Lifecycle Controller 2.86.86.86,
Have you tried the steps below?
Try clear browser cache
Try different browser
user_131b12
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October 10th, 2025 15:18
@DELL-Charles R
I realize I am at the latest versions. You suggested to another user to update the bios to latest, where I am at the latest. Being on the latest bios does not resolve the issue.
I have attempted with three browsers (on Windows):
Chrome
Edge
Firefox
All result in the following error:
I get this error on an R630 and R730, I do not get the error when attempting to use a device running iDRAC 9 (e.g. R740).
Thanks.
DELL-Charles R
Moderator
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4.6K Posts
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October 10th, 2025 17:05
Hello,
Is it only 13gen servers?
Do you have any 13gen that it does work on?
Try selecting HTTPS and use the IP below:
184.29.98.53
DELL-Charles R
Moderator
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4.6K Posts
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October 10th, 2025 17:27
Try disable ipv6 and double check your DNS is configured.
Is it only 13gen servers?
Do you have any 13gen that it does work on?
user_e74a40
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1 Message
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October 11th, 2025 23:49
I get the same error on my r730xd
bios version = 2.19.0
Lifecycle Controller Firmware = 2.86.86.86