idrac: Problem with virtual console and keyboard

Question

I have these problems when using idrac virtual console.

åäö is working but i cant use all character for example | ~ or \.

Also when i use Internet explorer 11 i can breake the input by pressing AltGr twice!

After hitting AltGr twice the input on the screen is nothing like the chars. on my keyboard.

Using ie 11.0.9600.18893

In centos i have these region & Language setting:

Language: English (Unitied States)
Formats: Swedish
Input Sources: Swedish

Server Information



Power State	ON
System Model	PowerEdge R430
System Revision	I
System Host Name	MINWINPC
Operating System	Centos
Operating System Version	7.4.1708
Service Tag
Express Service Code	20087803802
BIOS Version	2.5.4
Firmware Version	2.50.50.50
IP Address(es)	11.0.3.26
iDRAC MAC Address	D0:94:66:1D:EE:DB
DNS Domain Name
Lifecycle Controller Firmware	2.50.50.50
IDSDM Firmware Version	N/A

Plug-in type Native

DELL-Erman O · Answer

Hi, the Virtual Console uses web languages like HTML, JavaScript, and CSS to create the user interface and communicate with the server. Dell uses these web languages to set up the keyboard in the Virtual Console because it’s a reliable, flexible, secure, and scalable way to manage servers and devices remotely.

DELL-Erman O · Answer

Hi,

When you’re using the iDRAC virtual console, it usually defaults to an English (US) keyboard layout. To fix this, you can set your browser’s language to English and then manually adjust the server’s keyboard layout to match your own keyboard. If some characters still aren’t working, you can use the virtual keyboard feature in the iDRAC console to type them in.

Hope that helps!

DELL-Josh Cr · Answer

Hi, Can you private message me your service tag so I can get your system information?

metatagg · Answer

Did you get my pm?

DELL-Josh Cr · Answer

Does the same issue occur if you set the language to English?

metatagg · Answer

It is till breaking if i click AltGr twice and then accepts no keyboard input. Mouse is still working. But there is a timer that reseset after a while.

DELL-Josh Cr · Answer

Thanks, I have escalated the issue.

metatagg · Answer

So Swedish keyboard is NOT supported and Dell is ok with that keys like | ~@ isnt working when using a Swedish keyboard in virtual console?

metatagg · Answer

Still wondering this.....

Aloist2_c1ba46 · Answer

I have the same problem, with IDRAC9 on a new R440 server.

I access it from a Mac with a Swiss-German keyboard, from Firefox browser.

The keyboard in the virtual console (html5 mode) assume however an ascii English keyboard mapping.

This is inconvenient, if I have to do remote work through the iDRAC console.

Can it be switched from English keyboard map to Swiss-German?

FritzBrause · Answer

same Problem for me, german keyboard layout.

the "display keyboard" is a nice workaround for such kind of problems, but there are missing keys!

e.g.: |

this is essential in linux system administartion!

Stanley_appel · Answer

Anyone got this ever solved?

DELL-Erman O · Answer

Hello Stanley_appel,

If you have faced an issue virtual console or keyboard. Before please ensure your iDRAC firmware up to date. You can try to soft reset iDRAC https://dell.to/3fg6czj You can check Configuring Web Browsers to Use Virtual Console in iDRAC manual page on 61 https://dell.to/321uidd

Let us know if it helps

thomas.bettems · Answer

Hi all!

I would also like to complain about this. Keyboard handling on iDRAC HTML5 KVM is a real nightmare.

For what I understand, the HTML5 KVM will lookup your browser language settings, and determine a keyboard layout based on that. Which is a terrible idea.

For example, if my browser language is set to French, the visual keyboard will be AZERTY (which is the weirdest keyboard on earth, and is used in France only. All other french-speaking regions use other keyboards).

My only workaround I know that almost works:

- Ensure my browser language is set to English

- Put my local computer keyboard map to US standard

- Then set the keyboard on the server I am connecting to to my real keyboard (like swiss-french in my case). Then my mapping is correct.

Typically, I have this issue on a iDRAC9 with FW version 4.22.0.201, but I think all FW versions of iDRAC9 have this issue.

Dell-DylanJ · Answer

Hi Thomas,

Thanks for taking the time to share your feedback here. I'd be happy to take this information and forward it over for consideration. Before I do that, did you have any additional concerns, or did this cover it?

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idrac: Problem with virtual console and keyboard

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