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1 Rookie

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8 Posts

62148

December 24th, 2014 11:00

iDrac6 not intializing

I have an R610 with iDrac6 Enterprise. After upgrading firmware and iDrac, I now get the following:

On boot, the post shows "System Services Disabled".

As it continues, it shows "Initialing Remote Access Controller.."

Next I get iDrac6 Communication Failure.

(No CTL-E option)

I then get at the bottom of the screen a flashing blue message that say " Alert iDrac6 not responding"

It then reboots, repeats the same message, but this time at the end I get F1 and F2...

I can't seem to get the iDrac to work again and enable the System Services. Please Help.

12 Elder

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6.2K Posts

December 26th, 2014 11:00

Hello

What did you update?

If the iDRAC is not initializing then disconnect all unnecessary USB devices, drain flea power, and clear NVRAM.

Thanks

1 Rookie

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8 Posts

December 27th, 2014 12:00

I updated firmware, iDrac and Raid controller, NIC. The updates appear to have taken, but I can't access the UEFI (System Services says it's disabled) and the iDrac fails initialization. 

I cleared the NVRAM, but that did not work. I still get System Services Disabled and the iDrac fails to initialize.

1 Rookie

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8 Posts

December 28th, 2014 13:00

I now removed the iDrac, but the system still tries to initialize the iDrac and fails. It then reboots and goes through t eh same process and give mw  F1 to continue and F2 fro system setup.

12 Elder

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6.2K Posts

December 28th, 2014 14:00

I now removed the iDrac, but the system still tries to initialize the iDrac and fails. It then reboots and goes through t eh same process and give mw  F1 to continue and F2 fro system setup.

You can't remove the iDRAC on the R610. The iDRAC is the baseboard management controller. There is an add-on card to add enterprise functionality, but it is just a bridging device. All logic is built into the iDRAC.

I cleared the NVRAM, but that did not work. I still get System Services Disabled and the iDrac fails to initialize.

I recommend that you perform the rest of the things I recommended in my first post. If the iDRAC still fails to initialize then you will likely need to replace the system board.

Thanks

1 Rookie

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49 Posts

January 7th, 2015 03:00

If doing a flea reset doesn't resolve the problem it'll be a call to Dell for a replacement system board. I've had this on a couple of PE610s.. Other problems with the PE610s are bad PSUs as well. I would suggest moving a way from PE610 from our experience they have or had hardware issues.

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