IT Assistant 8.0.1 on Firefox - doesn't recognize JRE 1.5.0_12

Question

Mornin' folks.

We have recently upgraded to IT Assistant 8.0.1. Since the upgrade, I have been unable to access IT Assistant from Firefox on Linux. My colleague reports the same behaviour from Firefox on Windows as well (although I understand that the latter is not a supported configuration.)

My distro is Ubuntu 7.04 (Feisty Fawn). I have confirmed that my JRE is at version 1.5.0_12, (installed from Gutsy), which is the version requested by IT Assistant, but when I try to log in to IT Assistant, it tells me I do not have the correct JRE installed, and prompts me to download the 1.5.0_12 RPM. I have also tried with the 1.6 JVM, also without success.

If anybody else has experienced this problem, or has any ideas for me to troubleshoot further, I would appreciate it. I'm getting a little tired to having to start a VM just to look at IT Assistant.

Thanks,

- Adam

Message Edited by cybershoe on 09-13-2007 11:12 AM

OMNavigator · Answer

Even though I don't see Ubuntu distro on the page of supported systems ( http://support.dell.com/support/edocs/software/smsom/5.2/en/peosom/browsers.htm#wp999594), I believe this should work. Moreover, if it was working for you before the upgrade, I don't see any reason why it should stop working now.   Couple of questions:   1) Could you please reconfirm whether you upgraded IT Assistant (ITA) to version 8.0.1 or 8.0.2? As far as I remember, ITA 8.0.1 was shipped with a lower JRE version.   2) I'll recommend you to test your Java (JRE) installation. I doubt there might be some problem with your Java installation or association of JRE with the browser.   I guess you might have already performed the following steps, nevertheless I'm providing again in case you missed one of these. In case of Windows, the Java plugin installation automatically creates the hook with the browser (IE). However, in case of Linux, after installing the JRE (Java), you have to manually create the association with Mozilla Firefox. (step 3 from this page in ITA User's guide). http://support.dell.com/support/edocs/software/smitasst/8.0.1/en/ug/getstart.htm#1054804   (To create the softlink you will have to run the command like 'ln -s /usr/java/ .... /libjavaplugin.so .' (run this command from within the plugins folder of your web browser) -- exact paths could vary based on your installation).   3) To verify if your Java is installed correctly or not, you may verify from the following page: http://www.java.com/en/download/installed.jsp   Let us know if it solves the problem. If it still doesn't work, pls let me know exact steps that you followed and the error/messages that you see.

cybershoe · Answer

Yes, I understand that Ubuntu isn't supported, so I'm not expecting anything other than best-effort assistance.

That being said, in response to your questions:

1) It's actually at 8.0.2. I was initially mistaken when I checked.

2/3) I have verified my Java installation, both at http://www.java.com/en/download/installed.jsp, and at http://www.java.com/en/download/help/testvm.xml... the latter returns:

Vendor: Sun Microsystems Inc.
Version: 1.5.0_12
Operating System: Linux
OS version: 2.6.20-16-generic

I installed the 1.5.0_12 JVM by downloading and installing the .deb from the Gutsy repositories (as Feisty only ships with 1.5.0_11). No errors were reported during installation. I confirmed the installation by going to the Java test site as indicated above.

I then opened firefox, and navigated to https:// :2607/servlet/OMSAStart?mode=ita. I entered my credentials, and clicked OK. I was then presented with a page that reads "Install the Java Plugin. After installation, close all browsers and launch IT Assistant in a new browser." A dialog also popped up that reads:

"The page at https: //:2607 says:

IT Assistant has detected that the Java(TM) Runtime Environment (JRE(TM)) version installed on your system is different from that required for IT Assisant.

Complete the JRE installation, then restart the browser to launch IT Assistant. Do you want to install the JRE?"

If I click OK, it downloads the compressed RPM of 1.5.0_12 (which I've also tried manually extracting and linking into Firefox, without success). If I click cancel, the page changes to
"User cancelled to proceed. IT Assistant will not be loaded."

Also of interest is the fact that the same behaviour occurs when using the Windows version of Firefox (which I also understand is unsupported). The same error is generated, and it tries to download the same Linux version of the JRE.

Message Edited by cybershoe on 09-14-2007 09:30 AM

Artifact65 · Answer

Well, this seems to be a general problem with Firefox. I have Firefox (now 2.0.0.7) on Windows XP. Today I upgraded ITA to 8.0.2. Afterwards, trying to log in with Firefox I got the message 'Install the Java Plugin. After installation, close all browsers and launch IT Assistant in a new browser.'. Problem was that the file offered was 'jre-1_5_0_12-linux-i586-rpm.bin'. Linux? As I said this was on Windows XP. Then I remembered that one of my co-workers had the same problem when ITA was on version 8.0.1. My Firefox was working on 8.0.1 while his was not. Now both does not work on 8.0.2. But if we use Internet Explorer it works. Does this help in resolving this problem? - Roger

GallwaPA · Answer

It would seem the check is this in the javascript file If browser = IE bla bla bla If browser = Firefox java.bin Complex check... :P

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IT Assistant 8.0.1 on Firefox - doesn't recognize JRE 1.5.0_12

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