OM 7.1 32bit failed uninstall on 2008r2 core

Question

I have 'inherited' a PE 2950 running 2008r2 core with hyper-v on which the DSM SA Data Manager service was stopping fairly regularly (at least once a week). I downloaded  OM 7.4 and attempted to update, but the 7.1 installed was the 32bit version. I got the uninstall string from HKLM\software\wow6432node\microsoft\windows\currentversion\uninstall when I ran the uninstall string it failed with failed to load library c:\users\ \appdata\local	emp\{GUID}\OMIL32.dll if I now try to start DSM SA Data Manager or DSM Shared Services, I get a 14001 error that it cannot start because its side-by-side configuration is incorrect. I have tried installing the 7.2 32bit installer, but that fails with an OMIL32.dll library error as well. Any suggestions on how to clean this up (that don't involve doing a fresh install of 2008r2) would be appreciated.

bpssupport · Accepted Answer

I had this very same issue and I was able to resolve it.

In checking the Application Event logs, I noticed one Error: Event ID 33 (SideBySide). Contained in the Event ID was something along this (which included the path of the DLL file.

Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"
C:\Users\ADMINI~1\AppData\Local\Temp\{E1BCFFAB-7D90-4633-BDC3-3087F1E00F6D}\OMIL32.dll

The handle is invalid

In searching a couple of other things based on this Event ID, you basically need to make sure that Microsoft Visual C++ 2005 Redistributable Package (either x86 or x64) is installed. This would depend on what WAS installed at the time OpenManage 7.1 was installed. I did both for good measure and I no longer got an error message when uninstalling OpenManage 7.1!!

it appears OpenManage 7.1 must have Microsoft Visual C++ 2005 Redistributable Package installed. It also appears that these packages are NOT backwards compatible, hence the issues with uninstalling if you have a more current version (2008, 2010, etc.) installed.

I hope this helps others as I have been banging my head against the wall on this for days.

DELL-Chris H · Answer

Ex800,

Run this ISO, it is the Dell Systems Manamgement Tools and Documentation ISO - http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=PYKGK&fileId=3365348005&osCode=WS8R2&productCode=poweredge-2950&languageCode=EN&categoryId=SZ

Insert the Systems Management CD into your system's CD drive.

If the CD does not automatically start the setup program, go to your system's desktop, double-click My Computer, double-click the CD drive icon, and double-click the setup.exe file.

The "Welcome to Dell OpenManage Systems Management Installation" screen appears.
Click Next.

A software license agreement appears.
Click Accept if you agree.

A message displays stating that a setup wizard is being prepared to lead you through the setup process. The Select System Type screen appears.
Click Uninstall.

The Uninstall Selection screen appears. Each managed system software component listed has a check box to the left of its name. A check in the check box indicates that the software component is selected for uninstallation. As a default, all installed managed system software components are selected.
Click Next to uninstall the selected managed system software components.

The Uninstall Summary screen appears, listing all of the managed system software services you selected for uninstallation.
Click Next to continue.

The Confirm Uninstall dialog box appears.
Click Yes to confirm your selections.

The Uninstall screen appears. Messages display, stating which components are being uninstalled. When the selected components are uninstalled, the setup program asks if you want to reboot your system.
You must reboot your system to complete the uninstallation process.

Click Finish.

If prompted, click OK to confirm the reboot or Cancel to reboot later.

Let me know if that gets it to uninstall.

ex800 · Answer

This is 2008r2 CORE so you can't run the autorun.exe in the root :-( If you run setup.exe in SYSMGMT\srvadmin\windows you get a 'Failed to create empty document' error Cheers

DELL-Chris H · Answer

Ex800, Sorry for the delay. Run msiexec /x sysmgmt.msi  from the command prompt and let me know if that removes it.

DELL-Chris H · Answer

Try it as msiexec /x sysmgmt_64.msi

ex800 · Answer

just running that gave If I do 'wmic product' to get the list of installed application, it gives the below 1               Dell OpenManage Server Administrator                            Dell OpenManage Server Administrator                            http://support.dell.com  1-800-WWW-DELL   {E1BCFFAB-7D90-4633-BDC3-3087F1E00F6D}  20120824                   C:\Program Files (x86)\Dell\SysMgt\          C:\OpenManage7.1\windows\SystemsManagement\         5             0         C:\Windows\Installer\4190146.msi   Dell OpenManage Server Administrator                            C:\Windows\Installer\4190146.msi   {D3147BA0-6F33-4A99-BC84-FB02E2D1056A}  SysMgmt.msi       none                   Windows User                         http://www.dell.com  http://support.dell.com  Dell                               7.1.0           0           if I try msiexec /x C:\Windows\Installer\4190146.msi I get the below (the username had been removed from the path) If I go into the 7.4 installer and run msiexec /x SysMgmtx64.msi I get

ex800 · Answer

Apologies for the very tardy reply, your solution worked perfectly. Many thanks!

Systems Management General

OM 7.1 32bit failed uninstall on 2008r2 core

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