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5 Posts

11000

June 10th, 2005 14:00

OM IT Assis. Discovery

After installing and completing a discovery, 95percent of the servers are listed as "Unknown". About 80percent have the OM server software installed. I also took a server that OM was not installed and installed it but the discovery still shows it as "Unknown". Any assistance would be great!

Thanks,
Jeff

626 Posts

June 10th, 2005 15:00

Which version of IT Assistant is installed on your Management Station?

Which version of OpenManage Server Administrator(OMSA) is installed on your Managed Systems?

Which Operating System is on your Managed Systems(where OMSA is installed)?

626 Posts

June 10th, 2005 16:00

Is the SNMP service installed on the Management Station and all Managed Systems?

Are all of them using the same Community Name?

Are all of the managed systems allowing SNMP packets from the Management Station?

5 Posts

June 10th, 2005 16:00

Which version of IT Assistant is installed on your Management Station?

4.3

Which version of OpenManage Server Administrator(OMSA) is installed on your Managed Systems?

4.x and up

Which Operating System is on your Managed Systems(where OMSA is installed)?

nothing below 2K SP4

June 15th, 2005 20:00

From this I'm assuming that Server Management software or Client Instrumentation (I have both server and desktops showing up unknown) has to be on the device for IT Assistant to figure out what it is?  Seems it would be simple enough the do from SNMP.  Even though I can't manage them from IT Assistant, I'd like my HP boxes to show up in the right place. 

June 17th, 2005 14:00

Or I could go the other way and use OpenView!

15 Posts

June 17th, 2005 14:00

Your're out of luck on the HP boxes.  If SNMP is setup on the HP boxes, they will report to the ITA, but if they are not instrumented with OMSA from Dell, ITA will not recognize it.  Therefore, even if HP boxes show up on ITA; it will be "unknown" to ITA just because it's not a Dell box.

Note:  consider replacing the HP with Dell> :smileyvery-happy:

15 Posts

June 17th, 2005 14:00

Couple things to consider:
 
1. You may want to upgrade to the latest System Management software. (Openmanage7 & SA 4.4)
 
2. Consider updating the BIOS, ESM & PERC on the client server before re-installing Openmanage.
 
3. Make sure SNMP traps & community name are setup correctly on the ITA & client server 
 
 

Message Edited by OMGuy on 06-17-2005 10:23 AM

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