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58614

May 16th, 2016 09:00

OpenManage Server Administrator "page can’t be displayed"

I'm trying to setup OMSA on Dell R805 server / W2K8R2. The challenge I'm facing is that no matter what I try OMSA web interface is failing to show the information frame, reporting "This page can’t be displayed" instead.

This is what I've tried to do so far:

  1. Added "127.0.0.1", "localhost" and to the list of trusted sites in IE.
  2. Lowered IE security permissions for the Trusted zone to permit all kind of ActiveX controls (unsigned, etc.)
  3. Ensured Active scripting is enabled (I've seen this parameter causing the same issue to another member of this forum)
  4. Tried different OMSA versions: 8.3, 8.2 and 7.4 
  5. Tried to remove OMSA using OMCleanup and reinstall
  6. Tried to use Firefox instead of IE

Nothing helps. I keep getting "This page can’t be displayed" in the internal frame of the OMSA page. Or, in case of Firefox "The page isn't redirecting properly"

I'm attaching a screenshot of the error and the Apache log.

Any help is really appreciated.

1 Attachment

6 Posts

May 17th, 2016 10:00

I had the BIOS version updated to the latest 4.2.1 before attempting OMSA installation.

As for iDRAC, I don't think it can be installed on this server as R805 is pretty old 10G model. 

Here is the output of "omreport system summary" if it helps:

System Summary

------------------
Software Profile
------------------
Systems Management
Name : Dell OpenManage Systems Management Software (64-Bit)
Version : 8.3.0
Description : Systems Management Software
Contains : Apache Tomcat Webserver 8.0.28
: Broadcom SNMP Agent 17.6.4
: Common Storage Module 5.3.0
: Data Engine 8.3.0
: Hardware Application Programming Interface 8.3.0
: Instrumentation Service 8.3.0
: Instrumentation Service Integration Layer 8.3.0
: Inventory Collector 16.01.200
: OMACS 8.3.0
: Operating System Logging 8.3.0
: Oracle Java Runtime Environment 1.7.0_79
: Remote Access Controller Managed Node 8.3.0
: Server Administrator Common Framework 8.3.0
: Server Administrator Core files 8.3.0
: Server Administrator Instrumentation files 8.3.0
: Server Instrumentation SNMP Module 8.3.0
: Server Instrumentation WMI Module 8.3.0
: Storage Management 5.3.0

Operating System
Name : Microsoft Windows Server 2008 R2, Standard x64 Edition
Version : Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full Installation
System Time : Tue May 17 12:17:38 2016
System Bootup Time : Fri May 13 13:05:36 2016

--------
System
--------
System
Host Name : XXXXX
System Location : Please set the value
Lifecycle Controller : [N/A]

---------------------
Main System Chassis
---------------------
Chassis Information
Chassis Model : PowerEdge R805
Chassis Service Tag : XXXXX
Express Service Code : XXXXXXXXX
Chassis Lock : Present
Chassis Asset Tag :

Processor 1
Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
Processor Version : Model 4 Stepping 2
Voltage : 1300 mV

Processor 2
Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
Processor Version : Model 4 Stepping 2
Voltage : 1300 mV

Memory
Total Installed Capacity : 4096 MB
Memory Available to the OS : 4090 MB
Total Maximum Capacity : 131072 MB
Memory Array Count : 1

Memory Array 1
Location : System Board or Motherboard
Use : System Memory
Installed Capacity : 4096 MB
Maximum Capacity : 131072 MB
Slots Available : 16
Slots Used : 4
ECC Type : Multibit ECC

Slot PCI1
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts

Slot PCI2
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 4x or x4
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts

Slot PCI3
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts

Slot PCI4
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts

BIOS Information
Manufacturer : Dell Inc.
Version : 4.2.1
Release Date : 04/14/2010

Firmware Information
Name : Baseboard Management Controller
Version : 2.47.00.00 (Build 0)

--------------
Network Data
--------------
Network Interface 0
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX

Network Interface 1
IP Address : 192.168.0.2
Subnet Mask : 255.255.255.0
Default Gateway : 192.168.0.1
MAC Address : XX-XX-XX-XX-XX-XX

Network Interface 2
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX

Network Interface 3
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX

--------------------
Storage Enclosures
--------------------
Storage Enclosures
Name : Backplane
Service Tag : XXXXXX
Express Service Code : XXXXXXXX

6 Posts

May 18th, 2016 13:00

I've tried this to no avail. Still getting "The page can't be displayed" in the internal frame.

What logs can I check to get to the root cause?

6 Posts

May 19th, 2016 08:00

Robert, I followed the steps you suggested:

  • uninstall using OMCleanup,
  • reboot,
  • download and install OMSA 32bit version,
  • reboot again, 
  • open using 32-bit IE11

Still getting the same issue.

How can I track it via logs? The only log I found is local_access_log from Tomcat reporting the following error over and over again:

0:0:0:0:0:0:0:1 - - [19/May/2016:10:32:41 -0400] "GET /8AB812C896E3DE44/DataArea?plugin=com.dell.oma.webplugins.FailureWebPlugin&mode=xmlerror&msg=XML%20data%20is%20not%20well-formed&log=Health&vid=8AB812C896E3DE44 HTTP/1.1" 302 35

6 Posts

May 24th, 2016 09:00

I had run the Deployment Toolkit and updated all my firmware to the latest. I'm definitely running BMC v2.50 - the latest one. This didn't resolve the issue.

I have tried accessing the page from a remote server using Chrome and IE. Chrome reports "too many redirects" and IE reports "This page can't be displayed"

Note 1: I can successfully run the CLI version of OMSA and get the meaningful results back. 

Note 2: there is no DRAC card installed in the server. I hope this is not a pre-requisite to running OMSA.

6 Posts

May 27th, 2016 07:00

Yup, it booted fine and I was able to use OMSA from it. Still don't know why every OMSA installation I do from within Windows fails to show the internal frame...

3 Posts

January 29th, 2020 05:00

After couple of days of fighting with almost everything I finally figureout what caused this problem. Strangely - on the other node of our cluster OSMA worked fine and this drived me crazy.

In my case it was simply installed old version of OMSA - We've installed 7.4.4. After reinstalling it with 9.1.0 version - everthing started to work again.

4 Operator

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2.9K Posts

January 29th, 2020 07:00

Have you tried OMSA 9.4.0, by chance? If not, any interest, or are you happy with the 7.4 release? 

 

If you'd like to take a crack at it with me, what is the server model?

1 Message

February 5th, 2020 05:00

Thanks! I finally got this fixed by indeed installing 7.4 first and then upgrade it it 9.4.

I tried numerous versions and supposed fixes, but only this worked.

 

Model: PowerEdge R730

1 Rookie

 • 

1 Message

April 3rd, 2024 13:11

@toymanek​ Thank you very much!

Obviously this answer cannot come from Dell.
Joke support service.

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