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6 Posts
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58614
May 16th, 2016 09:00
OpenManage Server Administrator "page can’t be displayed"
I'm trying to setup OMSA on Dell R805 server / W2K8R2. The challenge I'm facing is that no matter what I try OMSA web interface is failing to show the information frame, reporting "This page can’t be displayed" instead.
This is what I've tried to do so far:
- Added "127.0.0.1", "localhost" and to the list of trusted sites in IE.
- Lowered IE security permissions for the Trusted zone to permit all kind of ActiveX controls (unsigned, etc.)
- Ensured Active scripting is enabled (I've seen this parameter causing the same issue to another member of this forum)
- Tried different OMSA versions: 8.3, 8.2 and 7.4
- Tried to remove OMSA using OMCleanup and reinstall
- Tried to use Firefox instead of IE
Nothing helps. I keep getting "This page can’t be displayed" in the internal frame of the OMSA page. Or, in case of Firefox "The page isn't redirecting properly"
I'm attaching a screenshot of the error and the Apache log.
Any help is really appreciated.



MaxxyM
6 Posts
0
May 17th, 2016 10:00
I had the BIOS version updated to the latest 4.2.1 before attempting OMSA installation.
As for iDRAC, I don't think it can be installed on this server as R805 is pretty old 10G model.
Here is the output of "omreport system summary" if it helps:
System Summary
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Software Profile
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Systems Management
Name : Dell OpenManage Systems Management Software (64-Bit)
Version : 8.3.0
Description : Systems Management Software
Contains : Apache Tomcat Webserver 8.0.28
: Broadcom SNMP Agent 17.6.4
: Common Storage Module 5.3.0
: Data Engine 8.3.0
: Hardware Application Programming Interface 8.3.0
: Instrumentation Service 8.3.0
: Instrumentation Service Integration Layer 8.3.0
: Inventory Collector 16.01.200
: OMACS 8.3.0
: Operating System Logging 8.3.0
: Oracle Java Runtime Environment 1.7.0_79
: Remote Access Controller Managed Node 8.3.0
: Server Administrator Common Framework 8.3.0
: Server Administrator Core files 8.3.0
: Server Administrator Instrumentation files 8.3.0
: Server Instrumentation SNMP Module 8.3.0
: Server Instrumentation WMI Module 8.3.0
: Storage Management 5.3.0
Operating System
Name : Microsoft Windows Server 2008 R2, Standard x64 Edition
Version : Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full Installation
System Time : Tue May 17 12:17:38 2016
System Bootup Time : Fri May 13 13:05:36 2016
--------
System
--------
System
Host Name : XXXXX
System Location : Please set the value
Lifecycle Controller : [N/A]
---------------------
Main System Chassis
---------------------
Chassis Information
Chassis Model : PowerEdge R805
Chassis Service Tag : XXXXX
Express Service Code : XXXXXXXXX
Chassis Lock : Present
Chassis Asset Tag :
Processor 1
Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
Processor Version : Model 4 Stepping 2
Voltage : 1300 mV
Processor 2
Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
Processor Version : Model 4 Stepping 2
Voltage : 1300 mV
Memory
Total Installed Capacity : 4096 MB
Memory Available to the OS : 4090 MB
Total Maximum Capacity : 131072 MB
Memory Array Count : 1
Memory Array 1
Location : System Board or Motherboard
Use : System Memory
Installed Capacity : 4096 MB
Maximum Capacity : 131072 MB
Slots Available : 16
Slots Used : 4
ECC Type : Multibit ECC
Slot PCI1
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
Slot PCI2
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 4x or x4
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
Slot PCI3
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
Slot PCI4
Adapter : [Not Occupied]
Type : PCI E
Data Bus Width : 8x or x8
Speed : [Not Obtained, see card documentation]
Slot Length : Long
Voltage Supply : 3.3 Volts
BIOS Information
Manufacturer : Dell Inc.
Version : 4.2.1
Release Date : 04/14/2010
Firmware Information
Name : Baseboard Management Controller
Version : 2.47.00.00 (Build 0)
--------------
Network Data
--------------
Network Interface 0
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 1
IP Address : 192.168.0.2
Subnet Mask : 255.255.255.0
Default Gateway : 192.168.0.1
MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 2
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX
Network Interface 3
IP Address : [No Value]
MAC Address : XX-XX-XX-XX-XX-XX
--------------------
Storage Enclosures
--------------------
Storage Enclosures
Name : Backplane
Service Tag : XXXXXX
Express Service Code : XXXXXXXX
MaxxyM
6 Posts
0
May 18th, 2016 13:00
I've tried this to no avail. Still getting "The page can't be displayed" in the internal frame.
What logs can I check to get to the root cause?
MaxxyM
6 Posts
0
May 19th, 2016 08:00
Robert, I followed the steps you suggested:
Still getting the same issue.
How can I track it via logs? The only log I found is local_access_log from Tomcat reporting the following error over and over again:
0:0:0:0:0:0:0:1 - - [19/May/2016:10:32:41 -0400] "GET /8AB812C896E3DE44/DataArea?plugin=com.dell.oma.webplugins.FailureWebPlugin&mode=xmlerror&msg=XML%20data%20is%20not%20well-formed&log=Health&vid=8AB812C896E3DE44 HTTP/1.1" 302 35
MaxxyM
6 Posts
0
May 24th, 2016 09:00
I had run the Deployment Toolkit and updated all my firmware to the latest. I'm definitely running BMC v2.50 - the latest one. This didn't resolve the issue.
I have tried accessing the page from a remote server using Chrome and IE. Chrome reports "too many redirects" and IE reports "This page can't be displayed"
Note 1: I can successfully run the CLI version of OMSA and get the meaningful results back.
Note 2: there is no DRAC card installed in the server. I hope this is not a pre-requisite to running OMSA.
MaxxyM
6 Posts
0
May 27th, 2016 07:00
Yup, it booted fine and I was able to use OMSA from it. Still don't know why every OMSA installation I do from within Windows fails to show the internal frame...
toymanek
3 Posts
0
January 29th, 2020 05:00
After couple of days of fighting with almost everything I finally figureout what caused this problem. Strangely - on the other node of our cluster OSMA worked fine and this drived me crazy.
In my case it was simply installed old version of OMSA - We've installed 7.4.4. After reinstalling it with 9.1.0 version - everthing started to work again.
Dell-DylanJ
4 Operator
•
2.9K Posts
0
January 29th, 2020 07:00
Have you tried OMSA 9.4.0, by chance? If not, any interest, or are you happy with the 7.4 release?
If you'd like to take a crack at it with me, what is the server model?
DeVisdude
1 Message
0
February 5th, 2020 05:00
Thanks! I finally got this fixed by indeed installing 7.4 first and then upgrade it it 9.4.
I tried numerous versions and supposed fixes, but only this worked.
Model: PowerEdge R730
Bernardo_Morais
1 Rookie
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1 Message
0
April 3rd, 2024 13:11
@toymanek Thank you very much!
Obviously this answer cannot come from Dell.
Joke support service.